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- Tasks: Lead food and beverage operations at Leicester Tigers, ensuring world-class guest experiences.
- Company: Join Levy, a global leader in hospitality, known for unforgettable guest moments.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and perks like meals on duty.
- Why this job: Make an impact in a high-profile role at one of the UK's iconic rugby clubs.
- Qualifications: Experience in large-scale venues and strong leadership skills required.
- Other info: Be part of a diverse team committed to innovation and excellence in hospitality.
The predicted salary is between 48000 - 72000 £ per year.
This is a high-profile leadership opportunity to lead Levy's food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering a world-class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club's reputation for excellence on and off the pitch.
This role requires a senior hospitality professional with proven experience in large-scale, high-volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint.
General Manager - The RoleUse bullet points to outline the core responsibilities. Focus on impact and active verbs such as:
- Strategy & Partnership
- Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy.
- Translate strategic objectives into clear operational and commercial plans with measurable outcomes.
- Identify market trends, guest insights, and competitor activity to drive innovation and differentiation.
- Support and deliver capital investment, refurbishment, and concept development across the stadium estate.
- Operational Excellence
- Take full ownership of all day-to-day food and beverage operations, including matchdays, non-matchday events, and conferences.
- Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering.
- Drive continuous improvement in quality, consistency, service standards, and guest experience.
- Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets.
- Maintain full compliance with health & safety, food safety, and legal requirements.
- Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.
- People & Culture
- Lead, inspire, and develop a large team of permanent and casual colleagues.
- Create a high-performance, guest-focused culture aligned with Levy and Leicester Tigers values.
- Oversee workforce planning, recruitment, training and deployment to meet fluctuating event demands.
- Embed performance management, talent development and succession planning frameworks.
- Champion engagement, wellbeing, recognition and inclusion, ensuring full HR and legal compliance.
- Commercial & Financial Performance
- Hold full P&L accountability for all food and beverage operations at Leicester Tigers.
- Deliver robust budgeting, forecasting and financial control in partnership with finance teams.
- Analyse trading performance, guest feedback and financial data to identify growth opportunities.
- Work with Levy's culinary, commercial and marketing teams to drive product development and increase spend per head.
- Maintain strong cost controls while delivering exceptional quality and service.
- Proven background in stadiums, arenas, major sporting venues or large live-event environments.
- Strong commercial and financial acumen with demonstrable P&L accountability.
- Experienced in leading large, diverse teams, including both permanent and casual workforces.
- Track record of delivering change, transformation and continuous improvement initiatives.
- Confident stakeholder manager with experience working in partnership with high-profile clients.
- Excellent communication and influencing skills at all levels.
- Passionate about food, hospitality and delivering memorable guest experiences.
- Highly organised, adaptable and comfortable managing competing priorities in a fast-paced environment.
- Resilient, solutions-focused and calm under pressure.
- Flexible to work evenings, weekends and matchdays in line with the sporting calendar.
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days additional leave after returning from maternity leave, Day off for your baby's first birthday, Enhanced family leave.
- Perks & discounts: Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, Preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, Ongoing training and structured career pathways.
- Meals on duty included.
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality.
General Manager in Leicester employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in hospitality, especially in large-scale environments, and show how your skills align with our mission at Levy.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've inspired teams and driven performance in previous roles. This is key for a high-profile position like this one.
Demonstrate Commercial Acumen: Since P&L accountability is crucial, include specific achievements that showcase your financial management skills. Talk about how you've improved profitability or managed budgets effectively in past roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Leicester Tigers.
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Stuff
Before the interview, dive deep into Levy's operations and the Leicester Tigers. Understand their food and beverage strategy, recent events, and how they enhance guest experiences. This knowledge will help you demonstrate your passion and alignment with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in high-pressure environments. Highlight your experience in managing diverse workforces and driving a guest-focused culture. Be ready to discuss how you inspire and develop your team to achieve operational excellence.
✨Demonstrate Commercial Acumen
Be prepared to discuss your P&L accountability and how you've driven financial performance in previous roles. Share specific instances where you've identified growth opportunities or improved cost controls while maintaining quality service. This will show your potential employer that you can handle the financial aspects of the role.
✨Engage with Questions
At the end of the interview, ask insightful questions about Levy's future plans, their approach to innovation in hospitality, and how they support employee development. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
