At a Glance
- Tasks: Support healthcare operations by maintaining facilities and ensuring a clean, safe environment.
- Company: Join Compass Group UK & Ireland, a diverse and inclusive employer.
- Benefits: Career progression, recognition for hard work, and a supportive team culture.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Experience in facilities management and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We're currently recruiting a dedicated Facilities Assistant to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.
As a Facilities Assistant, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's what you need to know before applying:
- Your key responsibilities will include:
- Undertaking minor repairs and maintenance tasks
- Responsible for ensuring the exterior of the site is in a clean, tidy and reasonable state of repair, inclusive of general external maintenance tasks.
- Assisting the facilities team with the control of contractor's process, inclusive of ensuring contractors are signed in correctly, and signed out, and that everyone is adhering to site policies and rules
- Responsible for opening and/or closing the building where required
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Health & Safety regulations
Our ideal Facilities Assistant will:
- Have previous experience within a similar role
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Helpdesk Operator employer: Compass Group UK & Ireland
Compass Group UK & Ireland is an exceptional employer that prioritises inclusivity and employee development, making it a fantastic place for those seeking a fulfilling career as a Facilities Assistant. With a commitment to celebrating individuality and providing opportunities for growth, employees are recognised for their contributions in a supportive work culture that values diversity and teamwork. Located within the healthcare sector, this role offers the chance to make a meaningful impact while enjoying a flexible work environment and the backing of a leading organisation.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass Group UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass Group UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass Group UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Compass Group UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass Group UK & Ireland!
How to prepare for a job interview at Compass Group UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
