Head of Venue Sales and Events - o2 London

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Job Introduction

Head of Venue Sales and Events – O2 London

£55,000 Basic

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

Key Responsibilities

Sales Strategy and Leadership:

• Develop and implement strategic sales plans aligned with company objectives to drive revenue growth across various channels.
• Lead, mentor, and manage the sales team, setting clear goals, KPIs, and fostering a high-performance culture.
• Drive strategic planning for sales forecasting, budgeting, and resource allocation, ensuring targets are achieved and exceeded.
• Conduct thorough market research to identify growth opportunities, analyse competitors, and stay ahead of industry trends.
• Develop bespoke sales plans, incorporating pricing strategies, promotional campaigns, and customer engagement initiatives to increase market reach.
• Oversee CRM implementation and optimisation to streamline processes, improve customer retention, and gather valuable insights.

Guest Relations Management:

• Establish and uphold exceptional guest relations standards, ensuring a consistently high-quality experience for all clients and visitors.
• Serve as the primary point of contact for VIP guests and key accounts, ensuring personalised and memorable experiences.
• Monitor guest satisfaction metrics, analyse trends, and develop initiatives to improve guest experience, retention, and loyalty.

Business Development and Partnerships:

• Build strong relationships with corporate clients and key department leads within the venue.
• Leverage industry contacts and professional networks to open new sales channels, enhancing the company’s reach and visibility.

Event Management and Coordination:

• Oversee the planning and execution of key events, ensuring seamless coordination between the sales, guest relations, and operations teams.
• Liaise with clients to gather event requirements, manage expectations, and ensure high-quality event experiences from start to finish.

Performance Reporting and Analysis:

• Prepare and present detailed sales and guest relations reports, including insights on revenue, customer feedback, and performance against targets, for executive review.
• Utilise data analytics and reporting tools to evaluate the effectiveness of sales strategies and guest relations initiatives, adjusting plans as needed.

Health & Safety:

• Maintain H&S compliance and get involved with H&S meetings.
• Work with onsite HSE champion to ensure Silver and Gold standards are delivered and maintained in your area of business.
• To ensure H&S training is completed in accordance with legal and company requirements.

Required Skills and Qualifications:

• Strong leadership abilities with a proven track record in sales and client relations management.
• Excellent communication and interpersonal skills with a focus on customer-centric sales approaches.
• Strategic thinker with excellent planning and organizational abilities, capable of managing multiple priorities.
• Deep understanding of CRM tools, guest relations standards, and sales analytics.
• Ability to work autonomously and adapt to changing business needs while inspiring a results-driven team.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.

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