Head of Retail Operations - Kia Oval

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Job Introduction

Head Of Retail Operations – Kia Oval

• £50000 per annum

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

More about the role:

Venue:

The Kia Oval is an international cricket ground in Kennington, in the London Borough of Lambeth, South London. The Oval has been the home ground of Surrey County Cricket Club since it was opened in 1845. It was the first ground in England to host international Test cricket in September 1880.

Key Responsibilities

Role Purpose:

• Reporting to the Head of Catering Operations whilst working closely with various internal and external stakeholders including the Concessions Manager, your direct report. You will also be responsible for the key areas below.

Retail Management:

• An influential leader to oversee the delivery of all match-day operations in all retail catering areas.
• Work with internal culinary team to deliver a premium retail food operation and offering.
• Work with the Beverage Operations team to ensure we plan and deliver an appropriate beverage offering for each of our demographics.
• Ensure all match day paperwork is appropriate and covers all necessary legislation to deliver a safe and compliant operation.
• Forecast all retail matchday labour planners whilst working with our colleagues at Constellation to build a consistent and appropriately trained variable workforce.
• Working with commercial partners to deliver brand activations and experiences for our customers.
• Ensure that we are operating in accordance with our Net Zero goals supporting innovative ideas to reduce our carbon footprint.

Food and Beverage Partner Management:

• Work with our Concessions Manager to deliver an appropriate concession offering for our attendance demographics.
• Ensure the Concessions Manager is carrying out Food audits on all traders each matchday.

Finance:

• Demonstrate strong understanding of financial reports and P&Ls.
• Manage every matchday retail labour planners and ensure alignment to budget.
• Work with the Purchasing and Data Analysis Manager to ensure all EPOS procedures are carried out when necessary and to remain compliant at all times.

Health & Safety:

• To maintain H&S compliance and lead a health & safety culture in the department.
• Comply with all allergy procedures and safety regulations maintaining a clean, sanitary, safe work environment for staff, members, guests.
• Ensure compliance with all Responsible Service of Alcohol processes.

People:

• Ensure variable and full-time members of the team are enabled to develop and grow in their role.
• Actively communicates with all area managers, supervisors, and team members to build positive team morale.

Person Spec:

• Minimum 5 years in retail management experience in a large scale or sports venue/stadia.
• Strong operational experience with a passion for F&B.
• Highly confident, engaging and demonstrates a positive ‘can do’ attitude.
• Excellent written and verbal communication skills.
• Able to influence and operate at all stakeholder levels (desirable).
• High degree of IT proficiency.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents.

Job Reference: com/1912/68717001/52705878/SU #London and South

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.

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