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- Tasks: Lead shifts, make coffee, and ensure customers have a great experience.
- Company: Join Costa Coffee at Glasgow Airport, part of Compass Group.
- Benefits: Competitive salary, career growth, exclusive discounts, and wellness classes.
- Why this job: Be part of a new opening and make a real impact in a fast-paced environment.
- Qualifications: Strong customer service skills and experience in retail or hospitality.
- Other info: Dynamic team culture with opportunities for personal and professional development.
The predicted salary is between 24800 - 36400 £ per year.
We are opening a brand-new Costa Coffee at Glasgow Airport, and this is an exciting opportunity to be part of something new from day one. This is a fast-paced, customer-focused environment where speed, service and quality are everything.
As an Assistant Manager, you will be the Store Manager's right-hand person, running your own shifts and leading from the front. This is a hands-on role - you will be making coffee, preparing food, supporting the team, and ensuring every customer has a great experience before heading to the gate.
Key Responsibilities- Running shifts independently and confidently
- Supporting the Store Manager with day-to-day operations
- Delivering excellent customer service in a high-volume, fast-paced setting
- Hands-on preparation of hand-crafted Costa coffee and food
- Leading, motivating and supporting the team on shift
- Maintaining speed, accuracy and quality during peak travel times
- Helping build repeat custom in a location that isn’t immediately obvious
Take-away only unit with modern store features including 2 self-order kiosks, 1 till, and 3 coffee machines. Customers are typically on their way to flights, so efficiency and friendliness are key.
What We’re Looking For- Strong customer service and people skills
- Experience in a fast-paced retail or hospitality environment
- Confidence, ambition and a hands-on attitude
- Awareness and adaptability - this is a new opening, and we’re learning as we go
- Someone who enjoys responsibility and leading a shift
This role is airside, so the successful candidate must be able to pass: DBS check, Fire safety check, Airside pass & airside awareness course.
Benefits- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
As part of Compass, you will help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Assistant Manager in Glasgow employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa Coffee's vibe online. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your leadership skills! As an Assistant Manager, you'll need to lead a team. Prepare to discuss how you've motivated others in previous roles and how you plan to support your team at Costa.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it on our platform. It’s the best way to ensure we get your details and can consider you for this exciting opportunity.
We think you need these skills to ace Assistant Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee and customer service shine through. Mention any relevant experience you have in the hospitality or retail sector, and how it has prepared you for this hands-on role.
Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading shifts and supporting the Store Manager. Make sure to include examples of when you've successfully led a team or taken on responsibility in previous roles. We want to see that you can motivate and inspire others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'fast-paced' and 'customer-focused', to show that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're keen and ready to join our team at Costa Coffee!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Assistant Manager at Costa Coffee. Familiarise yourself with the fast-paced environment and customer service expectations. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers constantly. Prepare examples of how you've successfully managed teams or provided excellent customer service in previous roles. This will highlight your suitability for the position.
✨Demonstrate Your Hands-On Attitude
This role is all about being proactive and getting stuck in. Be ready to discuss times when you've taken initiative or led by example in a busy setting. Showing that you're not afraid to roll up your sleeves will resonate well with the interviewers.
✨Prepare Questions About the New Opening
Since this is a brand-new store, come prepared with questions about the challenges and opportunities it presents. This shows your interest in the role and your forward-thinking mindset, which is crucial for helping the store succeed from day one.
