General Manager | Members Dining (London)

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Job Introduction

General Manager | Members Dining – AELTC Wimbledon

£60,000 per annum plus benefits

Join one of the world's most prestigious sporting institutions as the General Manager of Members' Dining at the All England Lawn Tennis Club. This is a rare opportunity to deliver five-star hospitality in a truly iconic setting – home to Wimbledon and The Championships.

Reporting to the Operations Manager, you will lead a dedicated team with a mission: to provide an exceptional, seamless experience for Members and their guests all year round.

For 50 weeks of the year, the Club operates as an exclusive private Members' Club, with a refined food and beverage offering including:

• An all-day brasserie open seven days a week
• Elegant supper service in the formal dining room
• A relaxed Clubroom serving morning pastries, light lunches, and afternoon tea

You will also oversee catering operations at the state-of-the-art indoor courts on Somerset Road, ensuring that every detail – from menu presentation to service delivery – reflects the highest standards of excellence.

During The Championships, the eyes of the world turn to Wimbledon. You'll play a vital role in upholding the Club's reputation for unparalleled hospitality during this globally celebrated fortnight.

This is more than a leadership role – it's your chance to be part of a legacy of British sporting and culinary excellence.

Key Responsibilities:

• Deliver exceptional food and customer service standards across all areas of the Clubhouse, ensuring a premium experience for Members at all times.
• Build strong relationships with Members through excellent communication, professionalism, and attention to detail.
• Lead and inspire a high-performing team through a hands-on, proactive approach and foster a positive, service-driven culture.
• Oversee recruitment, onboarding, training, and ongoing development of staff, ensuring clear communication of individual and team goals.
• Manage rotas and staffing levels to meet operational demands, including Clubhouse service and outdoor events.
• Ensure accurate financial processes, including daily sales reconciliation, member billing, and cash handling procedures.
• Uphold and monitor all Health & Safety and Food Safety standards, maintaining full compliance with Compass Group policies and legal requirements.
• Collaborate with the AELTC Club Office and internal committees to support events, match day catering, and achievement of Club KPIs.

This role is perfect for a charismatic and hands-on hospitality leader who thrives on visibility, connection, and delivering exceptional service. You'll be a familiar and trusted presence for members, building meaningful rapport while ensuring every detail reflects five-star standards. If you're passionate about creating a world-class dining experience at one of the most prestigious sporting venues, we'd love to hear from you

Requirements:

• Passionate about delivering exceptional, customer-focused service and committed to building strong rapport as a visible, familiar presence to Members.
• Proven experience managing diverse teams within private Members' clubs or five-star establishments, with at least five years' experience.
• Flexible availability to support a seven-day-a-week operation.
• Confident, personable, and comfortable engaging with senior executives across multiple industries, creating meaningful connections.
• Demonstrates strong problem-solving skills with clear examples of overcoming challenges and delivering solutions.
• Impeccably groomed with a polished and professional appearance.
• Maintains a calm, dignified demeanor while adapting flexibly to changing work demands.
• Highly organized with the ability to plan, prioritize, and manage daily tasks efficiently.

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.

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