General Manager - Legal

General Manager - Legal

London Full-Time 43200 - 72000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead Members' Dining, ensuring top-notch food and service for an exclusive club.
  • Company: Join Levy, part of Compass Group, renowned for exceptional hospitality at iconic venues.
  • Benefits: Enjoy a dynamic work environment with a focus on sustainability and diversity.
  • Why this job: Be part of a prestigious institution, making a real impact on member experiences.
  • Qualifications: Five years' experience in managing teams in private clubs or five-star settings required.
  • Other info: Flexible hours needed to support a seven-day-a-week operation.

The predicted salary is between 43200 - 72000 Β£ per year.

General Manager | Members Dining – AELTC Wimbledon Β£Join one of the world\’s most prestigious sporting institutions as the General Manager of Members\’ Dining at the All England Lawn Tennis Club. For 50 weeks of the year, the Club operates as an exclusive private Members\’ Club, with a refined food and beverage offering including: A relaxed Clubroom serving morning pastries, light lunches, and afternoon tea Deliver exceptional food and customer service standards across all areas of the Clubhouse, ensuring a premium experience for Members at all times. Oversee recruitment, onboarding, training, and ongoing development of staff, ensuring clear communication of individual and team goals. Manage rotas and staffing levels to meet operational demands, including Clubhouse service and outdoor events. Ensure accurate financial processes, including daily sales reconciliation, member billing, and cash handling procedures. Uphold and monitor all Health & Safety and Food Safety standards, maintaining full compliance with Compass Group policies and legal requirements. Collaborate with the AELTC Club Office and internal committees to support events, match day catering, and achievement of Club KPIs. You\’ll be a familiar and trusted presence for members, building meaningful rapport while ensuring every detail reflects five-star standards. Passionate about delivering exceptional, customer-focused service and committed to building strong rapport as a visible, familiar presence to Members. Proven experience managing diverse teams within private Members\’ clubs or five-star establishments, with at least five years\’ experience. Flexible availability to support a seven-day-a-week operation. Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage. At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual\’s unique strengths.

General Manager - Legal employer: Compass Group UK & Ireland

Join Levy at the prestigious All England Lawn Tennis Club, where we pride ourselves on delivering exceptional dining experiences in a vibrant and inclusive environment. Our commitment to sustainability and employee development ensures that you will thrive in your role as General Manager, with opportunities for growth and a supportive culture that values diversity. Enjoy the unique advantage of working at one of the world's most iconic venues, where your passion for customer service and excellence will be recognised and rewarded.
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Contact Detail:

Compass Group UK & Ireland Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land General Manager - Legal

✨Tip Number 1

Familiarise yourself with the All England Lawn Tennis Club's values and mission. Understanding their commitment to sustainability, diversity, and exceptional service will help you align your approach during interviews and discussions.

✨Tip Number 2

Network with current or former employees of Levy or similar establishments. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.

✨Tip Number 3

Prepare specific examples from your past experience that demonstrate your ability to manage diverse teams and deliver exceptional customer service. Highlighting these skills will show that you're a perfect fit for the General Manager role.

✨Tip Number 4

Stay updated on trends in the hospitality industry, especially those related to private members' clubs. Being knowledgeable about current best practices can set you apart as a candidate who is proactive and well-informed.

We think you need these skills to ace General Manager - Legal

Leadership Skills
Customer Service Excellence
Financial Management
Staff Recruitment and Training
Operational Management
Health & Safety Compliance
Food Safety Standards
Event Coordination
Communication Skills
Team Development
Problem-Solving Skills
Flexibility and Adaptability
Relationship Building
Attention to Detail
Time Management

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience in managing teams within private Members' clubs or five-star establishments. Emphasise your customer service skills and any specific achievements that align with the role's requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your understanding of the importance of building rapport with members and how your previous experiences have prepared you for this role.

Highlight Relevant Skills: In your application, focus on key skills such as financial management, staff training, and compliance with health and safety standards. Provide examples of how you've successfully implemented these in past roles.

Showcase Your Commitment to Values: Demonstrate your alignment with Levy's commitment to sustainability, diversity, and inclusion. Share any relevant initiatives you've been part of or how you plan to contribute to these values in your role.

How to prepare for a job interview at Compass Group UK & Ireland

✨Know the Club's Values

Familiarise yourself with the All England Lawn Tennis Club's values and mission. Understanding their commitment to sustainability, diversity, and exceptional service will help you align your answers with what they stand for.

✨Showcase Your Leadership Skills

Prepare examples that demonstrate your experience in managing diverse teams. Highlight how you've successfully recruited, trained, and developed staff in previous roles, especially in high-pressure environments like private Members' clubs.

✨Emphasise Customer Service Excellence

Be ready to discuss specific instances where you've gone above and beyond to deliver exceptional customer service. This role is all about creating a premium experience for members, so showcasing your passion for service is key.

✨Prepare for Operational Questions

Expect questions about managing rotas, staffing levels, and financial processes. Brush up on your knowledge of daily sales reconciliation and cash handling procedures, as these are crucial for the role.

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