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- Tasks: Deliver exceptional customer service and support catering operations at the Design Museum.
- Company: Join a leading contemporary design museum with a vibrant atmosphere.
- Benefits: Enjoy free meals, a pension scheme, and career growth opportunities.
- Why this job: Be part of a friendly team and make a real impact on visitor experiences.
- Qualifications: Passion for service, teamwork, and ideally some barista or cocktail experience.
- Other info: Flexible hours with opportunities to work evenings and weekends.
The predicted salary is between 13 - 16 £ per hour.
We’re on the lookout for enthusiastic Front of House Staff to join our fantastic, busy catering team at the Design Museum on a flexible, casual basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal – to deliver exceptional customer service to our visitors. Known as one of the world’s leading museums devoted to contemporary design in every form, the Design Museum is a breathtaking, modern venue that hosts a variety of exhibitions as well as boasting a great conference & events portfolio.
Successful Front of House Staff are responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and cocktails and supporting with evening events are also expected.
In return, you’ll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile.
Shifts
Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hours role, so hours will vary depending on the needs of the business, on a weekly basis.
Who You Are
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
- Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue.
About Us
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals, Contributory pension scheme, Grow your career with our Career Pathways and MyLearning programmes.
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Front of House Staff - the Design Museum employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff - the Design Museum
✨Tip Number 1
Get to know the Design Museum! Familiarise yourself with their exhibitions and events. This way, when you chat with the hiring team, you can show off your enthusiasm and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or serve customers with a smile. We all know that great service is key in this role, so be ready to impress!
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or social media. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source. Good luck, and we hope to see you at the Design Museum soon!
We think you need these skills to ace Front of House Staff - the Design Museum
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to greet our visitors with a smile.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience, especially if you've worked in hospitality or have barista skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at the Design Museum.
How to prepare for a job interview at Compass Group UK & Ireland
✨Know the Venue
Before your interview, take some time to research the Design Museum. Familiarise yourself with its exhibitions and events. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the front of house team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about times when you went above and beyond for a customer, as this role is all about creating exceptional experiences for visitors.
✨Demonstrate Flexibility
Since the role requires weekend and evening work, be ready to discuss your availability. Highlight your willingness to adapt to varying shifts and how you can manage your time effectively to meet the demands of the job.
✨Practice Your Barista Skills
If you have experience as a Barista or with cocktails, be prepared to talk about it! If not, consider brushing up on basic coffee-making techniques or cocktail recipes. This could set you apart from other candidates and show your commitment to the role.
