At a Glance
- Tasks: Deliver exceptional customer service and support catering operations at iconic London venues.
- Company: Join a dynamic team at Compass Group UK&I, known for its inclusive culture.
- Benefits: Enjoy free meals, a pension scheme, and career growth opportunities.
- Other info: Flexible zero-hour contract with varied shifts across multiple venues.
- Why this job: Be part of a friendly team and make memorable experiences for visitors.
- Qualifications: Passion for service, great communication skills, and ability to work under pressure.
The predicted salary is between 13 - 16 £ per hour.
Location: London (across 4 venues in the city)
Salary: £13.85 per hour
Contract: Zero-hour contract, working across venues that have a 7 day a week operation. Weekend and evening work is required.
We are looking for enthusiastic Front of House Staff to join our fantastic, busy catering team at our London venues on a flexible, casual basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal – to deliver exceptional customer service to our visitors.
Venues:
- The Design Museum (W8 6AG)
- IWM London (SE1 6HZ)
- HMS Belfast (SE1 2JH)
- Churchill War Rooms (SW1A 2AQ)
Successful Front of House Staff are responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected, whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and cocktails, and supporting with evening events.
In return, you’ll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile. Apply today to join our team!
Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hours role, so hours will vary depending on the needs of the business, on a weekly basis.
The Ideal Candidate:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
- Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue
About Us:
- Free meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Front of House Staff - London Venues employer: Compass Group UK & Ireland
Compass Group UK & Ireland is an exceptional employer, offering a dynamic work environment in Chertsey where you can truly make an impact on hospitality operations. With a strong focus on employee growth and a comprehensive benefits package, we foster a culture of excellence and teamwork, ensuring that our team members are recognised and rewarded for their contributions to delivering outstanding guest experiences.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Staff - London Venues
✨Tip Number 1
Get to know the venues! Familiarise yourself with the Design Museum, IWM London, HMS Belfast, and Churchill War Rooms. This way, when you walk in for an interview, you can chat about what excites you about working there, showing your genuine interest.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or serve customers with a smile. Role-playing with friends can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be flexible and show it! Since this is a zero-hour contract, highlight your availability for evenings and weekends. Let them know you're ready to jump in whenever they need you – that’s a big plus in the hospitality game!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates directly from us, making your job search smoother.
We think you need these skills to ace Front of House Staff - London Venues
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring a smile to our guests' faces.
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in hospitality or food service. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your barista or cocktail-making talents!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your availability and flexibility clearly, as this is key for our zero-hour contract roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know the Venues
Familiarise yourself with the four venues where you'll be working. Each has its own vibe and clientele, so understanding their unique characteristics will help you tailor your approach during the interview.
✨Show Your Passion for Service
Demonstrate your enthusiasm for delivering outstanding customer service. Share specific examples from past experiences where you went above and beyond to ensure a great experience for customers.
✨Highlight Teamwork Skills
As a Front of House Staff member, being a team player is crucial. Be ready to discuss how you've successfully collaborated with others in high-pressure situations, especially in hospitality settings.
✨Prepare for Flexibility Questions
Since this role requires flexibility with shifts, be prepared to discuss your availability and willingness to work evenings and weekends. Show that you're adaptable and ready to meet the needs of the business.
