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- Tasks: Lead the floor team to deliver exceptional guest experiences in a vibrant café and wine bar.
- Company: Join The Conduit, a prestigious private members' club in Covent Garden.
- Benefits: Enjoy a competitive salary, healthcare support, 23 days holiday, and exclusive discounts.
- Other info: Opportunities for career progression and ongoing training in a dynamic environment.
- Why this job: Be part of a purpose-driven business shaping the future of hospitality.
- Qualifications: Experience in supervisory roles and a passion for hospitality are essential.
The predicted salary is between 37800 - 37800 £ per year.
We're looking for a Floor Manager to lead service on the floor and ensure the smooth, efficient and high-quality delivery of the guest experience at The Conduit - one of London's leading private members' clubs. This is a hands-on role, acting as the operational lead during service – managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
Birchwood at The Conduit, led by chef Will Devlin, is a brand-new cafe and wine bar that will bring a fresh, ingredient-led approach rooted in seasonality and sustainable sourcing. Expect bold, thoughtful dishes and a space designed for connection in the heart of Covent Garden.
Floor Manager - The Role- Take full ownership of the floor to ensure smooth, efficient service
- Lead and direct the team, managing pace, priorities, and service flow
- Stay visible on the floor, supporting staff and engaging with guests
- Deliver high-quality guest experiences and build strong relationships
- Handle guest feedback proactively and resolve issues effectively
- Lead, coach, and support front-of-house team members during service
- Run pre-service briefings and communicate key updates clearly
- Coordinate operations across FOH, kitchen, and bar to ensure readiness
- Support commercial goals through upselling, stock control, and labour efficiency
- Ensure compliance with health, safety, hygiene, and company standards while fostering a positive team culture
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast-paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions-focused under pressure
- Highly present and engaged on the floor
- Positive, proactive and team-oriented
The chance to be part of a prestigious Covent Garden members' club with a global clientele. Be part of a purpose-driven business shaping the future of hospitality. Clear opportunities for career progression within a growing brand. Competitive salary package + TRONC. Healthcare & wellbeing support (Medicash, Aviva Digicare - Free annual healthcare check, mental health, dental & optical). Gym discounts & wellness programmes. 23 days holiday + bank holidays + your birthday off. Paid meals on duty. Pension & life assurance. Ongoing training & development opportunities. Exclusive discounts on travel, retail & entertainment. VIP access to last-minute events and experiences. 2 days additional leave, following return from maternity leave during first year back. Competitive and supportive family benefits & day off for baby's first birthday. Holiday purchase scheme. Ongoing training & development and career pathways. Professional subscriptions paid. Financial wellbeing programme and preferred rates on salary finance products.
Why Join us? Join one of London's leading private members' clubs, where exceptional hospitality meets purpose, community, and creativity. At The Conduit, we bring together a diverse, global membership of entrepreneurs, creatives, and industry leaders within a beautifully designed, members-only environment. Our club is known for delivering premium food, drink, and personalised service in a setting that champions sustainability, inclusivity, and meaningful connection. We are redefining what a private members' club can be – combining exceptional hospitality with a mission to drive positive social and environmental impact.
Floor Manager - Birchwood at The Conduit employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Birchwood at The Conduit
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Conduit and soak in the atmosphere. Familiarise yourself with the layout, the vibe, and even the menu. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a guest issue. We want to hear about your hands-on experience, so be ready to share how you’ve kept service smooth and efficient in past roles.
✨Tip Number 3
Engage with the team during your interview. Ask questions about their experiences and challenges on the floor. This shows that you’re not just looking for a job, but that you’re keen to be part of a collaborative environment at Birchwood.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining one of London’s leading private members' clubs right from the start.
We think you need these skills to ace Floor Manager - Birchwood at The Conduit
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for delivering exceptional guest experiences and how you’ve made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the Floor Manager role at Birchwood. Use keywords from the job description and demonstrate how your skills and experience align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant experience and achievements. A well-structured application makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Conduit and Birchwood. Understand their values, menu offerings, and the overall vibe of the place. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team in a fast-paced environment. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service flow. Be ready to discuss how you can motivate and support staff during busy shifts.
✨Engage with Guest Experience Scenarios
Expect questions about handling guest feedback and ensuring high-quality experiences. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your proactive approach and problem-solving skills.
✨Prepare for Operational Questions
Brush up on your knowledge of restaurant operations, including stock control and health and safety standards. Be prepared to discuss how you would coordinate between the front-of-house, kitchen, and bar to ensure smooth service. Showing that you understand these aspects will set you apart.