F&B Shift Lead - Subway - ICC

This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

We are looking for an F&B shift lead at the Subway within the ICC Birmingham, responsible for supervising store operations during assigned shifts, ensuring excellent customer service, food safety compliance, and team performance in line with Subway brand standards. You will also assist in the development and training of Sandwich Artists™. The role supports the Store Manager in achieving sales targets, maintaining operational excellence, and creating a positive working environment.

• Ensure food storage and preparation areas are maintained according to Health & Safety standards.
• Lead and supervise team members during shifts to ensure smooth daily operations.
• Deliver excellent customer service in line with Subway UK standards.
• Ensure compliance with UK food safety, health & hygiene, and allergen regulations.
• Maintain high standards of food quality, freshness, and presentation.
• Support the store manager with training, coaching, and supporting team members, including new starters.
• Maintain the cleanliness and safety of the store, including food preparation.
• Support stock control, deliveries, waste reduction.
• Opening and closing the store according to procedures and daily paperwork.

• Previous experience in fast-food, retail, or hospitality environment preferred.
• Strong leadership, communication, and organizational skills.
• Flexibility to work evenings, weekends and bank holidays.
• Ability to work under pressure whilst maintaining a positive attitude.
• Excellent teamwork skills.
• Strong organizational and decision-making skills in fast-paced environments.
• Able to manage multiple tasks while maintaining high standards.
• As an active role, you must be comfortable with walking and standing during the majority of your shift.

What you'll get in return:

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
• Aviva Digicare - Free annual healthcare check.
• Exclusive Benefits & Wellbeing site (Perks at Work).
• Entertainment discounts - up to 55% off cinema tickets.
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
• Travel discounts - Discounts with holiday companies such as TUI and Expedia.
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
• Meals on duty.
• Vodafone discounts.
• Pension scheme and Life Assurance.
• Employee Assistance Programme.
• 23 days + BH's and additional day off for your birthday.
• 2 days additional leave, following return from Maternity leave during first year back.
• Competitive and supportive family benefits.
• Day off for baby's first birthday.
• Holiday purchase scheme.
• On-going training & development and career pathways.
• Professional subscriptions paid.
• Financial wellbeing programme and preferred rates on salary finance products.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!