At a Glance
- Tasks: Deliver top-notch customer service and manage meeting room logistics with a can-do attitude.
- Company: Join Compass Group UK, a leader in the hospitality industry.
- Benefits: Enjoy competitive pay, great perks, and endless learning opportunities.
- Other info: Dynamic workplace with opportunities for career growth and development.
- Why this job: Be the face of our company and make a real difference in customer experiences.
- Qualifications: Experience in corporate settings, strong IT skills, and excellent communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
This job is with Compass Group UK ensuring the highest level of customer experience.
- Taking ownership of all situations by demonstrating a can-do attitude towards individual customer or client requests striving to exceed customer expectations.
- Fully understand the meeting room AV infrastructure and equipment, to be first point of contact to resolve technology issues.
- Work with IT and raise appropriate service tickets to enable higher level faults to be resolved.
- Have a full understanding of which business groups are onsite and where they are located.
- Ensure the client is fully updated on issues and problems.
- Answer and direct phone calls, emails, and other inquiries with professionalism and efficiency.
- Co-ordinate meeting room bookings and requirements, collating data on usage.
- Ensure coffee machines are functional, manage milk, fruit, replenish free issue teas and coffee.
- Be part of the Office-Space fault reporting process, ensuring issues are dealt with promptly.
- Liaise with and report security issues.
- Log all maintenance issues and liaise with contractors.
- Ensure all contractors sign the authority to workbook.
Person Specification
- Previous experience in a corporate workplace, ideally with reception and meeting experience.
- Strong IT skills are essential.
- Be a brilliant communicator and easily build relationships.
- Have determination and resilience.
- Have previous experience in delivering fantastic customer service.
- Look smart and professional.
- Take individual initiative and be an excellent team player.
- Possess the ability to work under pressure.
- Have an eye for detail.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Facilities Assistant / Receptionist employer: Compass Group UK & Ireland
Compass Group UK is an exceptional employer that prioritises employee growth and development within a dynamic corporate environment. With competitive pay, great perks, and a strong emphasis on customer service excellence, employees are empowered to take initiative and build meaningful relationships while working in a supportive team culture. Located in one of the UK's largest businesses, this role offers unique opportunities to engage with diverse clients and enhance your professional skills.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant / Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Compass Group UK. Understanding their values and how they operate will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic customer experiences, think of examples from your past where you've gone above and beyond for a client. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your IT knowledge! Familiarise yourself with common AV equipment and tech issues that might come up in the role. Being able to demonstrate your tech-savviness can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re professional and keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Facilities Assistant / Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in delivering fantastic customer service. We want to see how you've gone above and beyond to exceed expectations in past roles!
Be Tech-Savvy:Since you'll be the go-to person for AV issues, mention any relevant IT skills or experiences you have. We love candidates who can tackle tech problems with a can-do attitude!
Keep It Professional:Your application should reflect the smart and professional image we uphold at Compass Group UK. Pay attention to detail in your writing and make sure everything is polished and error-free.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your AV Stuff
Make sure you brush up on the meeting room AV infrastructure and equipment. Being the go-to person for tech issues is a big part of the role, so showing that you understand how to troubleshoot common problems will impress your interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've gone above and beyond in previous roles to exceed customer expectations. This job is all about delivering fantastic service, so demonstrating your can-do attitude and resilience will set you apart.
✨Be Organised and Detail-Oriented
Since you'll be coordinating meeting room bookings and managing supplies, it’s crucial to highlight your organisational skills. Bring up any experience you have with data collation or managing multiple tasks efficiently to show you can handle the pressure.
✨Communicate Like a Pro
Practice your communication skills before the interview. You’ll need to answer calls and emails professionally, so being able to articulate your thoughts clearly and build rapport quickly will be key. Think of scenarios where you’ve successfully communicated with clients or colleagues.
