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- Tasks: Enhance guest experiences and drive culinary innovation at a prestigious banking firm.
- Company: Vacherin is a leading catering company focused on unique experiences and social responsibility.
- Benefits: Enjoy perks like personal development, private medical eligibility, and a great wellbeing strategy.
- Why this job: Join a creative team dedicated to delivering 5-star service and making a positive impact.
- Qualifications: Strong communication skills, creativity, and experience with design software are essential.
- Other info: Flexible working hours and opportunities for professional growth await you!
The predicted salary is between 32000 - 48000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job IntroductionVacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.
Location: EC2V 5DD
Working Pattern: Monday – Friday 40 hours per week
Rate of Pay : £38,000 – £40,000 per annum
Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation
Key Responsibilities
Delivery a 5-star client experience service – Ensure best in class guest experience service delivery while developing and implementing protocols of consistent improvements within the hospitality client suite
Delivery of the Marketing Calendar – Development and implementation of this key Vacherin marketing tool to encourage consistent engagement with our customers.
Sourcing new \’retail\’ products – Ensuring our client is informed on new confectionary/retail products for addition to our current range
Sourcing new trends of Well Being activities and products – Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range
Sourcing and negotiating with external \’pop up\’ suppliers – Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter \’pop ups\’ and themed events. Facilitate the logistics involved in engaging with agreed suppliers their services
Client Reporting – Regularly (frequency to be agreed) update the General Manager on new high end London restaurants and \’High Street\’ openings. Report on food trends and highlight potential new services that could be operated at on site
Events – To support stakeholders with internal/external bespoke events as requirement with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
ROI – To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance
Standards – To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations with in retail and ensure that the Vacherin high standards and creativity are exceeded.
Trade Shows – To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
Administration – To assist in any other activity to support business development and service enhancement.
Communication – To ensure all internal and external communication is professionally presented.
Communicate effectively with all stakeholders, EAs and PAs, members of the Vacherin and Workplace teams as appropriate.
To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions
Our Idea Candidate:
Excellent communication skills.
Self-motivated and capable of using own initiative.
Creative and innovative with the ability to encourage ideas from stakeholders and the team.
Strong IT skills – preferably with experience of design software.
Flexibility and quick thinking
To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
The ability to negotiate financial agreements with external suppliers.
Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
To be well-organised and thorough, even when under pressure.
What\’s in it for you?Working with Vacherin has its perks! People are at the heart of everything we do, so we\’ve developed a range of benefits to keep you happy.
Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers
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Experience and Innovation Manager employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience and Innovation Manager
✨Tip Number 1
Network with professionals in the hospitality and innovation sectors. Attend industry events, trade shows, or local meetups to connect with people who can provide insights or even refer you to opportunities at Vacherin.
✨Tip Number 2
Stay updated on the latest trends in guest experience and culinary innovation. Follow relevant blogs, podcasts, and social media accounts to gather ideas that you can discuss during interviews, showcasing your passion for the role.
✨Tip Number 3
Prepare to demonstrate your creativity and problem-solving skills. Think of examples from your past experiences where you've successfully implemented innovative ideas or improved guest experiences, as these will be crucial in your discussions.
✨Tip Number 4
Familiarise yourself with Vacherin's values and recent projects. Understanding their commitment to social and environmental conscience will help you align your answers with their mission during interviews, making you a more attractive candidate.
We think you need these skills to ace Experience and Innovation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, innovation, and client service. Use specific examples that demonstrate your ability to deliver a 5-star guest experience and your creativity in sourcing new products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing guest experiences and your understanding of the hospitality industry. Mention how your skills align with the responsibilities outlined in the job description, particularly in innovation and communication.
Showcase Your Creativity: Since the role requires creativity and innovation, consider including a portfolio or examples of past projects where you successfully implemented new ideas or improved services. This could be in the form of case studies or brief descriptions of initiatives you've led.
Highlight Communication Skills: Given the emphasis on communication in the job description, ensure you provide examples of how you've effectively communicated with stakeholders in previous roles. This could include managing relationships with suppliers or collaborating with team members to achieve common goals.
How to prepare for a job interview at Compass Group UK & Ireland
✨Showcase Your Creativity
As an Experience and Innovation Manager, creativity is key. Prepare examples of how you've implemented innovative ideas in previous roles, especially those that enhanced guest experiences or introduced new products.
✨Demonstrate Strong Communication Skills
Effective communication is crucial for this role. Be ready to discuss how you've successfully engaged with stakeholders and clients in the past, and how you can maintain professional relationships.
✨Highlight Your Negotiation Skills
Since the role involves negotiating with suppliers, prepare to share specific instances where you've successfully negotiated agreements. This will show your ability to secure beneficial partnerships.
✨Research Industry Trends
Stay updated on the latest trends in hospitality, wellbeing, and culinary innovations. Discussing current trends during your interview will demonstrate your passion for the industry and your proactive approach.
