Event Operations Manager- QEII Centre

Lead high-impact corporate events at one of London’s most prestigious venues. We’re looking for a highly operational Event Operations Manager to join QEII Taste by Levy, delivering outstanding catering and hospitality across the QEII Centre - London’s flagship conference and events destination in the heart of Westminster. This is a hands-on role focused on the planning and delivery of catering for our corporate events, including conferences, breakfasts, lunches, banqueting and occasional evening dinners. You’ll be embedded in the operation, leading from the front and ensuring every event runs seamlessly from first service to final clear-down. You’ll be working alongside a wider operational workforce – so confidence in managing people, standards and service is essential.

What You’ll Be Doing:

• Taking operational ownership of corporate events, managing all catering and hospitality delivery on site
• Leading pre-event planning, service execution and post-event reconciliation
• Managing front-of-house teams during service, ensuring high standards, pace and presentation at all times
• Acting as a visible leader on the floor – supporting teams, handling guest feedback and resolving complaints professionally in real time
• Working closely with culinary, logistics and planning teams to deliver polished, consistent experiences
• Driving service excellence across breakfast, lunch, banqueting and dinner formats
• Following clear operational direction while proactively anticipating challenges and solving problems independently
• Supporting team performance through strong communication, coaching and example-setting
• Maintaining Levy brand standards, food safety, health & safety and client expectations across every event

What We’re Looking For:

• Strong operational experience in events or hospitality – ideally from corporate or conference-led venues (e.g. comparable venues, or contract catering environments)
• A proactive, personable leader who understands what great service looks like and delivers it consistently
• Confident managing teams in live environments – calm under pressure and comfortable handling guest complaints
• Highly organised, communicative and professional, with excellent attention to detail
• Able to work independently while thriving as part of a close-knit leadership team
• Passionate about high standards, guest experience and operational excellence

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham and Tottenham Hotspur. Focused on sustainability, diversity and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. We’re committed to decarbonising our operation at scale, partnering with the British Paralympic Association and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation and success. We promote fairness, ensure all voices are heard and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.