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- Tasks: Lead a high-profile Total Facilities Management contract and ensure top-notch service delivery.
- Company: Join Compass Group UK&I, a leader in facilities management with a focus on diversity.
- Benefits: Competitive salary up to £60,000, career growth, and a supportive work environment.
- Other info: Embrace a culture that values diversity and empowers you to thrive.
- Why this job: Be a visible leader, make an impact, and enhance workplace experiences for clients.
- Qualifications: Experience in account management and facilities services, with strong leadership skills.
The predicted salary is between 60000 - 60000 £ per year.
We are seeking an experienced and credible Account Manager to lead a high‑profile Total Facilities Management (TFM) contract based in Luton. The contract covers a broad range of services, including cleaning, security, catering and hard services, and plays a critical role in delivering a seamless workplace experience for our client.
This is a highly visible, client‑facing position and would suit someone who brings confidence, personality and strong leadership to everything they do. Someone who genuinely enjoys managing people and takes pride in delivering well‑run, high‑quality services. An interest in food and service culture will be a real advantage.
The Role
- Provide overall leadership of the TFM contract, covering hard and soft FM services
- Act as the primary client contact, building effective relationships and managing escalations professionally
- Oversee performance against KPIs and SLAs, ensuring consistent delivery and continuous improvement
- Lead, engage and develop on‑site teams and subcontractors, creating a positive and high‑performing culture
- Ensure full compliance with health & safety, statutory and contractual requirements
- Manage financial performance, including budgets, forecasting and cost control
- Prepare and present performance reports and attend regular client review meetings
- Proactively identify opportunities for service enhancement, innovation and added value
About You
- Proven experience managing a cleaning and security contract within a facilities management environment
- Experience of working on TFM contracts, with exposure to catering and hard services highly desirable
- Several years' experience in an Account Manager or similar senior operational role
- Confident and credible in a client-facing position, with excellent communication and stakeholder management skills
- Strong people manager with the ability to motivate, support and challenge teams effectively
- Commercially aware, with experience managing budgets and P&L accountability
- Solid understanding of health & safety and compliance standards
- An interest in food and service delivery, with a genuine focus on quality and customer experience
- Relevant FM or technical qualifications (IOSH, NEBOSH, IWFM or similar) are desirable
What We're Looking For
Above all, we're looking for someone with character, confidence and presence - a visible leader who enjoys working with people, takes ownership of their contract and is committed to delivering an excellent service for both clients and colleagues.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength.
Account Manager in England employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your personality and confidence during the interview, making you a memorable candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Manager role. Highlight your experience in managing TFM contracts and your passion for delivering high-quality services. Keep it concise but impactful!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and show us what you’ve got!
We think you need these skills to ace Account Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing TFM contracts and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and leadership style. Tell us why you're passionate about facilities management and how you can enhance our services.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you've improved service delivery or managed budgets effectively. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Contract Inside Out
Before the interview, make sure you thoroughly understand the Total Facilities Management (TFM) contract you'll be managing. Familiarise yourself with the specific services involved, such as cleaning, security, and catering. This will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Leadership Skills
As an Account Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Be ready to discuss how you motivate and develop your team, as this will resonate well with the interviewers.
✨Demonstrate Client Relationship Management
Since this role is client-facing, think of instances where you've built effective relationships with clients. Highlight your communication skills and how you've managed escalations professionally. This will illustrate your ability to maintain a strong and trusted relationship with clients.
✨Prepare for Financial Discussions
You’ll need to manage budgets and financial performance, so brush up on your financial acumen. Be prepared to discuss your experience with P&L accountability and how you've successfully controlled costs in previous roles. This will show that you're commercially aware and ready to take on the financial responsibilities of the position.