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- Tasks: Lead and manage Soft Facilities Management services, ensuring efficiency and customer satisfaction.
- Company: Join Compass Group UK&I, a leader in inclusive workplace culture and high-quality service delivery.
- Benefits: Enjoy perks like a pension scheme, digital GP access, travel discounts, and wellness classes.
- Why this job: Make an impact in healthcare while fostering a culture of excellence and teamwork.
- Qualifications: Proven experience in Soft FM management, strong leadership, and financial acumen required.
- Other info: Diversity is our strength; we celebrate unique talents and backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Job Introduction
We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service.
This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, portering, and retail operations, while driving financial performance and enhancing customer satisfaction.
This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities:
- Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
- Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
- Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
Qualifications and Experience:
- Proven Experience: Significant experience in a senior management role within Soft FM, Retail, or a similar environment, ideally within a healthcare setting.
- Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
- Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
- Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.
- Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
- Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.
What We Offer:
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness, and exercise classes
- You can share all discounts and offers with your friends and families
About Us:
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!
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Contract Director employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director
✨Tip Number 1
Familiarize yourself with the specific challenges and requirements of Soft Facilities Management in a healthcare setting. Understanding the nuances of this environment will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare and facilities management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about best practices.
✨Tip Number 3
Prepare to discuss your experience with contract negotiation and compliance monitoring in detail. Be ready to provide examples of how you've successfully managed contracts and improved service delivery in previous roles.
✨Tip Number 4
Highlight your leadership skills by sharing specific instances where you've developed high-performing teams. Emphasize your ability to foster a culture of excellence and continuous improvement, which is crucial for this role.
We think you need these skills to ace Contract Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Soft FM and contract management. Use specific examples that demonstrate your financial acumen, leadership skills, and ability to manage large-scale contracts.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasize your strategic planning abilities, negotiation skills, and commitment to customer satisfaction in a healthcare environment.
Highlight Relevant Experience: In your application, focus on your proven experience in senior management roles within Soft FM or retail, particularly in healthcare settings. Mention any specific achievements that showcase your ability to drive revenue growth and manage budgets effectively.
Showcase Leadership Qualities: Demonstrate your leadership skills by providing examples of how you have developed high-performing teams and fostered a culture of excellence and accountability in previous roles.
How to prepare for a job interview at Compass Group UK & Ireland
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in financial management and how you've driven revenue growth in previous roles. Highlight specific examples where you successfully managed budgets and maximized revenue opportunities.
✨Demonstrate Leadership Skills
Share instances where you've led teams effectively, focusing on how you inspired and developed high-performing teams. Discuss your communication and negotiation skills, as these are crucial for the Contract Director role.
✨Prepare for Contract Management Questions
Expect questions about your experience with managing large-scale contracts and ensuring compliance with SLAs and KPIs. Be ready to provide examples of how you've handled contract negotiations and maintained service quality.
✨Emphasize Stakeholder Engagement
Discuss your approach to building and maintaining relationships with key stakeholders. Provide examples of how you've collaborated with various parties to ensure alignment and successful service delivery.
