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- Tasks: Lead and manage soft facilities services, ensuring top-notch delivery and financial performance.
- Company: Join Compass Group UK & Ireland, a leader in high-quality service and inclusive workplace culture.
- Benefits: Enjoy perks like a contributory pension, digital GP access, travel discounts, and wellness classes.
- Why this job: Be part of a dynamic team that values diversity and fosters career growth in a healthcare setting.
- Qualifications: Experience in senior management within Soft FM, strong leadership, and financial skills required.
- Other info: This is a full-time director role with opportunities for personal and professional development.
The predicted salary is between 43200 - 72000 £ per year.
Contract Director – Soft Facilities Management
Medirest | NHS | Surrey | Competitive Salary + Excellent Benefits
At Medirest, we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We’re now seeking an experienced and commercially astute Contract Director to lead our NHS partnerships across Surrey.
This is a senior, high-impact role where commercial performance meets real purpose. You’ll work closely with local NHS leaders to deliver exceptional Soft Facilities Management services — including cleaning, catering, portering and retail — while championing quality, compassion and the patient experience.
If you’re motivated by people, performance and making a meaningful difference in healthcare, this is a role where your leadership will truly shape outcomes.
The Role
As Contract Director, you will take full ownership of large and complex NHS contracts across Surrey, ensuring services are delivered safely, efficiently and with genuine care. You’ll balance commercial success with outstanding operational delivery, building high-performing teams and trusted client relationships.
Key Responsibilities Commercial Leadership
- Drive strong financial performance across soft FM and retail operations
- Lead budgeting, forecasting and cost control
- Identify and maximise revenue opportunities while ensuring value for money
Contract & Performance Management
- Oversee soft FM and retail contracts, ensuring SLAs and KPIs are consistently achieved
- Maintain compliance with governance, quality and regulatory standards
Operational Excellence
- Ensure day-to-day services meet the highest standards for safety, quality and customer experience
- Champion continuous improvement focused on patient care and staff wellbeing
Stakeholder & Client Partnership
- Build trusted, collaborative relationships with NHS leaders, suppliers and internal teams across Surrey
- Act as a strategic partner aligned to client priorities and patient outcomes
People & Culture
- Lead, inspire and develop senior management teams
- Foster a culture of accountability, engagement and continuous improvement
Risk & Compliance
- Proactively identify and manage risks across service delivery, compliance and finance
- Ensure safe, secure and welcoming environments for patients, staff and visitors
About You
You are a confident, values-driven leader with strong commercial acumen and a passion for delivering outstanding healthcare services.
You’ll Bring
- Proven senior leadership experience in Soft FM contract management (ideally within healthcare)
- Strong financial and commercial skills with a track record of driving performance
- Experience managing large, complex contracts and multi-disciplinary teams
- Excellent communication, negotiation and stakeholder management skills
- A customer-first mindset and genuine commitment to patient experience
- Strategic thinking and the ability to solve complex operational challenges
What We Offer
Alongside a competitive salary, you’ll receive a comprehensive benefits package, including:
- Contributory pension scheme
- Career Pathways and MyLearning development programmes
- Digital GP access for you and your immediate family
- Exclusive travel discounts with TUI, Expedia, Booking.com and more
- Savings at major supermarkets
- Up to 44% off cinema tickets
- Cashback rewards across a wide range of brands
- Free wellness, mindfulness and exercise classes
- The ability to share discounts with friends and family
About Medirest & Compass Group UK&I
At Compass Group UK&I, we believe everyone should feel valued, included and empowered to be their true self at work. We are proud of our diverse workforce and the meaningful impact our people make every day.
Diversity is Our Strength — and our people are at the heart of what we do.
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Contract Director employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director
✨Tip Number 1
Network with professionals in the Soft FM sector, especially those who have experience in healthcare. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific needs and expectations of NHS teams regarding Soft FM services. Understanding their unique challenges will help you tailor your approach during interviews and demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Prepare to discuss your previous experiences in managing large-scale contracts and how you've driven financial performance. Be ready to share specific examples that highlight your negotiation skills and ability to enhance customer satisfaction.
✨Tip Number 4
Showcase your leadership style by preparing anecdotes that illustrate how you've developed high-performing teams. Emphasise your ability to foster a culture of excellence and continuous improvement, which is crucial for the Contract Director role.
We think you need these skills to ace Contract Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Soft FM contract management, financial oversight, and team leadership. Use specific examples that demonstrate your achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your commercial acumen and ability to drive customer satisfaction, while also showcasing your leadership skills.
Highlight Relevant Experience: In your application, focus on your significant experience in senior management roles within Soft FM, particularly in healthcare settings. Mention any large-scale contracts you have managed and the outcomes achieved.
Showcase Problem-Solving Skills: Provide examples of how you've identified and mitigated risks in previous roles. This will demonstrate your analytical and decision-making abilities, which are crucial for the Contract Director position.
How to prepare for a job interview at Compass Group UK & Ireland
✨Showcase Your Commercial Acumen
As a Contract Director, you'll need to demonstrate strong financial management skills. Be prepared to discuss your experience with budgeting, forecasting, and how you've maximised revenue opportunities in previous roles.
✨Highlight Your Leadership Experience
This role requires excellent team leadership skills. Share specific examples of how you've inspired and developed high-performing teams, and how you foster a culture of excellence and accountability.
✨Prepare for Stakeholder Engagement Questions
Building relationships with key stakeholders is crucial. Think of instances where you've successfully collaborated with various parties, such as hospital management or service providers, and be ready to discuss your approach.
✨Demonstrate Problem-Solving Skills
The ability to identify and mitigate risks is essential. Prepare to talk about complex issues you've faced in the past, how you approached them strategically, and the outcomes of your decisions.
