At a Glance
- Tasks: Lead the planning and delivery of high-profile conferences and events at Excel London.
- Company: Join Compass Group UK & Ireland, a leader in hospitality and inclusivity.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Be part of a supportive workplace that celebrates individuality and creativity.
- Why this job: Make an impact in a dynamic environment with diverse events and a passionate team.
- Qualifications: Experience in event management and strong leadership skills required.
The predicted salary is between 38483 - 38483 £ per year.
This job is with Compass Group UK & Ireland, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
- Conference & Events Operations Manager - Excel London | Full-Time / Permanent
- (start date September 2026)
£38,483 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking an experienced Conference & Events Operations Manager to join our established team at Excel London - one of Europe's largest and most successful venues, hosting some 400 events per year!
In this exciting role you will be one of 8 Conference & Events Operations Managers, collectively responsible for the seamless planning and delivery of high-profile conferences, exhibitions, banqueting, and live events.
This Conference & Events role is pivotal in ensuring hospitality operational excellence, outstanding guest experience, and strong client relationships across a diverse and fast-moving event portfolio.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision.
Our mission is to succeed the right way.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
- Conference & Events Operations Manager - The role
- Event Delivery & Operations
- Lead the end-to-end operational delivery of conferences, exhibitions, and events within Excel London
- Act as the operational lead on assigned events, ensuring all food & beverage services are delivered to Levy's high standards
- Work collaboratively within the wider team of 8 Operations Managers to ensure consistency, flexibility, and shared best practice across the venue
- Client & Stakeholder Management
- Build strong relationships with clients, organisers, venue partners, and internal stakeholders
- Represent Levy as the primary operational contact for events, managing expectations and delivering solutions in a high-pressure environment
- Collaborate closely with Sales, Culinary, Logistics, People & Culture, and Finance teams
- Team Leadership
- Lead, motivate, and support large, multi-skilled operational teams during event delivery
- Ensure effective briefing, deployment, and supervision of teams to meet service, safety, and performance standards
- Support the development and engagement of colleagues, contributing to a positive and inclusive team culture
- Commercial & Financial Performance
- Deliver events in line with agreed budgets, margins, and forecasts
- Identify opportunities to enhance guest experience while driving efficiency and commercial performance
- Ensure accurate cost control, labour planning, and post-event reconciliation
- Health, Safety & Compliance
- Ensure all events are delivered in full compliance with food safety, health & safety, and licensing regulations
- Champion Levy's standards, policies, and procedures at all times
What we're looking for
- Proven experience in conference, events, or large-scale hospitality operations
- Experience managing high-volume, complex events in a fast-paced environment
- Strong leadership skills with the ability to manage and inspire large teams
- Excellent organisational, communication, and stakeholder management skills
- Commercially aware with strong operational problem-solving ability
- Flexible approach to working hours, including evenings and weekends
- What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why join us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences, and shape the future of hospitality.
Conference & Events Operations Manager - Excel London employer: Compass Group UK & Ireland
Compass Group UK & Ireland is an exceptional employer, offering a dynamic work environment in Chertsey where you can truly make an impact on hospitality operations. With a strong focus on employee growth and a comprehensive benefits package, we foster a culture of excellence and teamwork, ensuring that our team members are recognised and rewarded for their contributions to delivering outstanding guest experiences.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Operations Manager - Excel London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group UK & Ireland
Don't be shy about reaching out to Compass Group UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Events Operations Manager - Excel London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
