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- Tasks: Drive HR services and support recruitment across Exeter and Wincanton Racecourses.
- Company: Join The Jockey Club, a leader in the hospitality and events industry.
- Benefits: Enjoy a competitive salary, healthcare, wellbeing support, and 23 days' annual leave.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact on employee experience and team culture at exciting race events.
- Qualifications: Strong communication skills and experience in hospitality/events preferred.
The predicted salary is between 30000 - 30000 £ per year.
People Ops Manager Exeter/ Wincanton | Full-Time / Permanent £30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
About the role
We are seeking a People Operations Manager to support and drive the labour plan and HR service across Exeter and Wincanton Racecourses. This is a varied, hands-on role where you'll work closely with operational teams to support recruitment, performance and employee experience across multiple venues. Support with rota planning, forecasting and labour cost control. Assisting with payroll processes ensuring accuracy and deadlines are met. This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential. You will also be required to support race days at Cheltenham and other South West / Jockey Club locations as the business demands.
Key Responsibilities
- Ensure the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- Work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Plan and manage staffing levels to meet event and operational needs.
- Support recruitment, onboarding and training of casual and permanent teams; build and maintain a reliable pool of event staff.
- Explore creative ways to attract and retain talent.
- Ensure new starters are compliant (Right To Work checks, documentation and onboarding).
- Act as first point of contact for HR queries, policies and procedures.
- Support managers with employee relation matters, including investigations and hearings.
- Maintain accurate and compliant employee records.
- Contribute to performance management and succession plans.
- Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Support delivery of training plans and onboarding programmes.
- Help identify and develop future talent within the team.
- Ensure teams are trained to deliver a 5-star guest experience.
- Identify new ways to attract, retain and develop existing talent.
- Promote a positive, inclusive and high-performing team culture.
- Build strong relationships with stakeholders across all venues.
- Encourage engagement and team development.
- Ensure all staff meet health & safety and legal requirements.
- Support H&S initiatives and maintain high standards across site.
- Promote a culture of safety and accountability.
What We're Looking For
- Confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Experience in hospitality / events is desirable.
- Strong administrative and IT skills.
- Proactive, solution focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential).
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
People Operations Manager - The Jockey Club - Exeter/ Wincanton in Cheltenham employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Manager - The Jockey Club - Exeter/ Wincanton in Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with what they’re looking for. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen on joining our awesome team!
We think you need these skills to ace People Operations Manager - The Jockey Club - Exeter/ Wincanton in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Operations Manager role. Highlight your experience in hospitality and events, and showcase how you've supported recruitment and employee experience in previous roles. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your ability to build relationships and manage multiple priorities, as these are key for us.
Showcase Your Communication Skills: As a confident communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to highlight any experiences where you've effectively influenced or supported others. We love seeing strong communication skills in action!
Apply Through Our Website: Don't forget to apply through our website! This ensures your application goes directly to us and helps streamline the process. Plus, it shows you're keen on joining our team at The Jockey Club. We can't wait to hear from you!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Operations Manager role. Familiarise yourself with the key responsibilities like recruitment, performance management, and employee experience. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a confident communicator, it’s essential to demonstrate your ability to build relationships. Prepare examples of how you've effectively communicated with different teams or resolved conflicts in the past. This will highlight your interpersonal skills, which are crucial for this role.
✨Be Ready to Discuss HR Policies
Since you'll be acting as the first point of contact for HR queries, brush up on common HR policies and procedures. Be prepared to discuss how you would handle various employee relations matters, showcasing your proactive and solution-focused approach.
✨Emphasise Your Organisational Skills
This role requires managing multiple priorities, so come prepared with examples that demonstrate your organisational abilities. Talk about how you’ve successfully managed staffing levels or planned events in the past, ensuring you convey your adaptability and attention to detail.