Catering And Event Manager

At Levy, we are proud to be the official catering partner of Twickenham Stadium, managing all food and beverage services from public concessions to premium hospitality suites. Known for high-end, sustainable, and locally-sourced menus, Levy offers everything from quick match-day food and drink to fine dining experiences for members and corporate events. We emphasise sustainability through initiatives like reducing single-use plastics, using seasonal British produce, and minimising food waste, enhancing the stadium experience year-round.

Twickenham Stadium is seeking a dynamic Catering and Events Manager to oversee the day-to-day delivery of catering operations across conferences, banqueting, events, and match days. You will lead the planning and execution of high-quality food and beverage services, ensuring a seamless guest experience and maintaining the standards of the Twickenham Experience brand.

In this hands-on role, you will manage food service, bars, back-of-house operations, and storage areas, working closely with internal teams and clients to meet business needs and exceed expectations. You will monitor market trends, implement service innovations, and drive performance to maintain our position as a leader in stadium hospitality. This full-time position is based on a 40-hour week over 5 days, with flexibility required to support event schedules.

• Lead and inspire the events and catering team, ensuring high levels of performance, motivation, and engagement through effective communication, training, and team development practices.
• Oversee recruitment, induction, scheduling, performance management, and disciplinary procedures for casual and variable staff in line with company standards and legal requirements.
• Deliver exceptional operational standards across all events and catering areas, ensuring presentation, hygiene, and safety meet or exceed expectations.
• Monitor and manage staffing levels, rotas, and planners to ensure optimal service delivery while meeting financial targets and customer satisfaction benchmarks.
• Ensure compliance with all relevant legislation and company policies, including Health & Safety, Food Hygiene, Licensing, and Environmental guidelines.
• Maintain tight control over costs, stock, cash handling, and supplier ordering processes, ensuring accuracy and alignment with budget targets.
• Support senior operational managers with reporting, financial analysis, and implementation of corrective action plans for revenue and cost variances.
• Drive a culture of excellence by leading by example, ensuring uniform standards, sharing best practices, and actively addressing performance or compliance issues.

• Exceptional Communication & Interpersonal Skills: Confident and articulate, with the ability to engage effectively with clients, customers, and internal teams at all levels. Builds and maintains strong relationships based on trust, respect, and collaboration.
• Attention to Detail: Meticulous and thorough in planning and execution, ensuring all aspects of catering and events are delivered to the highest standard.
• Client-Focused Service Ethos: Adept at understanding and interpreting client and customer needs, delivering experiences that exceed expectations.
• Adaptability and Agility: Embraces change with a proactive and positive attitude. Thrives in a dynamic environment, valuing different perspectives and continuously seeking improvement.
• Integrity and Accountability: Demonstrates strong moral and ethical principles, with a high level of personal responsibility and honesty. Trusted to lead by example and uphold professional standards.
• Inspirational Leadership: A natural people person with proven leadership skills. Able to motivate, support, and develop teams while planning effectively and managing resources to deliver successful outcomes.
• Commercial Awareness: Keeps informed on industry trends and competitor activity, applying insights to enhance the performance and innovation of our services.
• Deadline-Oriented: Highly organised with the ability to manage multiple priorities and deliver under pressure to tight timelines.
• Tech-Savvy: Competent in the use of Microsoft Office Suite and CRM platforms, with the ability to leverage technology to improve operational efficiency and client engagement.

• Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Levy, part of Compass Group, is known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.