At a Glance
- Tasks: Support catering operations and deliver exceptional hospitality at Brentford FC's vibrant stadium.
- Company: Join the passionate team at Brentford GTech Community Stadium, a state-of-the-art venue.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and exciting perks.
- Other info: Flexible hours and excellent career development opportunities await you.
- Why this job: Be part of a dynamic environment where you can make a real impact on guest experiences.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for great service.
The predicted salary is between 40000 - 40000 £ per year.
We’re looking for a hands‑on Assistant Hospitality Manager to join our passionate team at Brentford GTech Community Stadium, a state‑of‑the‑art conference and events venue and home of Brentford Football Club. In this role you will support the catering operation on‑site at the buzzing stadium across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non‑matchdays. You will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer‑focused manner, combining attention to detail and experience excellence whilst striving to exceed guest expectations.
The role
- Working closely with the Head of Hospitality to deliver and plan hospitality focused events for match days, conferences, and events.
- Facilitating day to day operations, ensuring that we are striving to exceed client and guest expectations.
- Management of all allocated C&E events as required and rostered, ensuring operational P&L and system paperwork is completed (e.g UBEYA, RTS, POS).
- Overseeing and delivering the set up of all match day hospitality lounges, including management of variable team and hands on delivery within a Hospitality lounge for all home games.
- Inspiring your team members as an ambassador for the business, delivering exceptional service to our clients and guests.
- Supporting the wider events team handling the development of our people to ensure we have the right people in the right roles.
- Driving innovation across products, customer journey, food/market trends, competitor analysis.
- Creating SOPs for all event deliverables.
- Ensuring allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
- Maintaining and developing key relationships with both internal and external clients and co‑workers alike.
What we're looking for
- Previous experience working in a hands on conference and events focused hospitality role within luxury hotel or venue.
- A real people person with strong leadership qualities – an excellent communicator with previous experience in managing multiple team members.
- Positive and passionate focus on food – a natural flare for hospitality.
- Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
- Credible, champions and grows guest and client relationships.
- Standards and quality driven hands on management style.
- Effective team player, with a "can‑do" attitude.
- Assertive, calm, works well under pressure.
- Motivated by a passion and desire for quality and great service delivery that add to the guest experience.
- A background in stadium or event catering is a bonus!
- Personal circumstances must allow working flexible hours to align with stadia activity.
What you'll get in return
- Competitive salary with discretionary bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
We are an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Assistant Hospitality Manager - Brentford FC employer: Compass Group UK & Ireland
Brentford FC offers an exceptional work environment at the GTech Community Stadium, where passion for hospitality meets a commitment to excellence. With competitive salaries, comprehensive benefits including healthcare and wellbeing support, and ample opportunities for professional growth, employees are empowered to thrive in a dynamic and supportive culture. Join a team that values innovation, teamwork, and outstanding service delivery, all while enjoying the vibrant atmosphere of a premier events venue.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Hospitality Manager - Brentford FC
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Brentford FC. You never know who might help you land that interview!
✨Tip Number 2
Show off your passion for hospitality! When you get the chance to chat with potential employers, share your love for creating exceptional guest experiences. Talk about your previous roles and how you’ve gone above and beyond to make events memorable.
✨Tip Number 3
Prepare for those interviews! Research Brentford FC and their hospitality operations. Think about how your skills can contribute to their team and be ready to discuss specific examples of your past successes in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Brentford FC. Let’s make it happen!
We think you need these skills to ace Assistant Hospitality Manager - Brentford FC
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've gone above and beyond to create memorable guest experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Hospitality Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how your skills align with our needs.
Highlight Your Leadership Skills:We want to see your leadership qualities! Include examples of how you've successfully managed teams in previous roles, especially in high-pressure environments like events or match days. Show us you're the inspiring leader we need!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Brentford FC.
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Venue
Before the interview, do your homework on Brentford GTech Community Stadium. Familiarise yourself with its hospitality offerings and recent events. This will show your genuine interest in the role and help you discuss how you can contribute to their success.
✨Showcase Your People Skills
As an Assistant Hospitality Manager, you'll be leading a team and interacting with clients. Prepare examples of how you've successfully managed teams or resolved conflicts in previous roles. Highlight your communication skills and ability to inspire others.
✨Demonstrate Your Passion for Hospitality
Share your enthusiasm for food and service during the interview. Discuss any relevant experiences that showcase your commitment to delivering exceptional guest experiences. This could include innovative ideas you've implemented or trends you've followed in the industry.
✨Prepare for Scenario Questions
Expect questions about handling high-pressure situations, especially on match days. Think of specific scenarios where you've had to think on your feet or manage multiple tasks simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
