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- Tasks: Lead retail, cleaning, and hospitality services while ensuring high standards and client satisfaction.
- Company: Join a diverse team at a leading service provider in Banbury.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact by creating welcoming experiences for colleagues and visitors.
- Qualifications: 3+ years in soft services management with strong leadership and customer focus.
The predicted salary is between 37300 - 37300 £ per year.
General Services Manager Location: Banbury Salary: £37,300 per annum, depending on experience Working Pattern: 40 hours per week in line with the business needs, Monday to Friday Services: Retail, Cleaning & Hospitality
Are you an experienced soft services leader who thrives in a hands‑on, customer‑focused environment? We're looking for an engaging and operationally strong General Services Manager to lead retail, cleaning, and hospitality services on a busy workplace site. This role offers a varied mix of leadership, service delivery, and light food preparation responsibility. While this is not a chef role, the successful candidate will be comfortable preparing pre‑packed hospitality items, assembling cold food, reheating delivered food, and supporting a small amount of basic cooking for hospitality menus. You will be accountable for service quality, client engagement, financial performance, and people leadership across all service streams, helping to create a professional, welcoming experience for all site users.
About the Role As General Services Manager, you will take full ownership of the day‑to‑day operation across retail, cleaning, and hospitality. Acting as the key point of contact for the client and onsite teams, you'll ensure services are delivered safely, efficiently, and to a consistently high standard. This is a visible, hands‑on role that blends strategic oversight with practical involvement particularly within hospitality preparation during key service periods.
Key Responsibilities
- Overall accountability for retail, cleaning, and hospitality services on site
- Lead and maintain a high standard of hospitality delivery, including:
- Preparation of pre-packed and cold food items
- Reheating of delivered food for hospitality menus
- Supporting simple, basic cooking tasks where required
About You
- 3+ years' experience managing multiple soft service lines, ideally including hospitality and cleaning
- Comfortable supporting basic food preparation and hospitality service
- Strong leadership skills with experience managing operational teams on site
- Confident client-facing communicator with a customer-focused mindset
- Commercially aware with experience managing budgets and operational costs
- Well‑organised, adaptable, and able to balance operational and administrative demands
- Knowledge of Health & Safety and Food Safety standards
- Food Safety, IOSH or NEBOSH qualifications desirable
- BICSc credential preferred
- A DBS will be required for this role
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
General Services Manager - Banbury employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Services Manager - Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in retail, cleaning, and hospitality. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to talk about your leadership style and how you've successfully managed teams in the past. Highlight specific examples that showcase your ability to deliver high-quality services and engage clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace General Services Manager - Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the General Services Manager role. Highlight your leadership in retail, cleaning, and hospitality services to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our needs. Be engaging and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving service quality or managing budgets, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Services Inside Out
Make sure you understand the ins and outs of retail, cleaning, and hospitality services. Be ready to discuss how you've successfully managed these areas in the past and how you can bring that experience to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams effectively. Think about times when you motivated your team or improved performance. This role is all about people leadership, so be ready to demonstrate your ability to engage and develop others.
✨Be Client-Focused
Since this position involves client engagement, think of ways you've built strong relationships with clients in previous roles. Be prepared to discuss how you would ensure high service quality and meet KPIs and SLAs.
✨Brush Up on Health & Safety Knowledge
Familiarise yourself with health and food safety standards relevant to the role. You might be asked about compliance during the interview, so having a solid understanding will show you're serious about maintaining a safe environment.