At a Glance
- Tasks: Lead a dynamic team to deliver world-class hospitality at The Understudy.
- Company: Join Compass Group UK & Ireland, a leader in inclusive hospitality.
- Benefits: Enjoy competitive pay, healthcare, 23 days' leave, and more perks.
- Other info: Flexible shifts, ongoing training, and a supportive workplace culture.
- Why this job: Make a real impact in a vibrant environment while developing your career.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
The predicted salary is between 31500 - 38500 £ per year.
This job is with Compass Group UK & Ireland, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Assistant Manager - The Understudy | National Theatre| Full-Time / Permanent
£39,280 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
The Assistant Manager is responsible for supporting the General Manager in the day-to-day operation of The Understudy and its associated areas.
Acting as the second point of contact after the General Manager, you will provide leadership and support to Duty Managers, Team Leaders, and Customer Service Advisors, while working collaboratively with the wider building operations team.
You will maintain a visible presence on the floor, leading by example to deliver World Class Hospitality.
You will support, motivate, and coach the team to achieve high operational standards and create a positive and engaging working environment.
As a member of the management team, you will be accountable for ensuring all operational procedures, company policies, and compliance standards are consistently met.
You will also take responsibility for the training, development, and performance of your teams, helping to build capability and drive continuous improvement.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Ex Ce L London we bring experiences to life with passion and precision.
Our mission is to succeed the right way.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
- Assistant Restaurant General Manager - The Role
- Drive the delivery of world-class hospitality across The Understudy and the wider National Theatre Food & Drink operation.
- Act as a Duty Manager for the National Theatre Food & Drink team, supporting the day-to-day operation and assisting other departments as required.
- Work in partnership with the General Manager to meet and exceed key business KPIs, including labour control, stock management, sales performance, and guest satisfaction.
- Support the General Manager in financial reporting, including forecasting, labour cost analysis, profit and loss management, and stock control.
- Support the recruitment, onboarding, training, coaching, and development of Customer Service Assistants, Team Leaders and Duty Managers in partnership with the People team, including Personal Development Reviews and reward and recognition initiatives.
- Ensure compliance with all National Theatre Food & Drink policies and procedures, including Food Safety, Health & Safety, licensing, and company standards.
Ensure all accidents, incidents, and near misses are accurately reported using Air 3.
- Carry out administrative and operational tasks required to support the efficient and commercial running of the business.
- Conduct regular health and safety walks, ensuring actions are completed and continuous improvements are implemented.
- Review stock take results, investigate variances, and implement actions to improve stock accuracy and control.
- Take a proactive, solution-focused approach to operational challenges, ensuring the best possible outcomes for our guests and team.
What we're looking for
- The ideal candidate would be expected to lead from the front and present on the floor supporting their teams, always delivering excellent guest experience.
- Available to work a flexible shift pattern, which will include evenings and regular weekend shifts.
- Demonstrated success of leading and developing a diverse team
- Demonstrated success of working in a high volume single or multi-venue hospitality or leisure venue
- Excellent analytical and communication skills, both written and verbal.
- Provide world class hospitality, whilst maintaining a professional demeanour at all times
- An enthusiastic and motivated team player, demonstrating a genuine passion for providing first class customer service.
- A love of food and cuisine and being confident to try and share new experiences.
- Knowledge of COSHH, Food Safety Level 2, EPOS (desirable)
- A Personal Licence is (desirable)
- What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Assistant Manager | The Understudy | National Theatre employer: Compass Group UK & Ireland
Compass Group UK & Ireland is an exceptional employer, offering a dynamic work environment in Chertsey where you can truly make an impact on hospitality operations. With a strong focus on employee growth and a comprehensive benefits package, we foster a culture of excellence and teamwork, ensuring that our team members are recognised and rewarded for their contributions to delivering outstanding guest experiences.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager | The Understudy | National Theatre
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group UK & Ireland
Don't be shy about reaching out to Compass Group UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager | The Understudy | National Theatre
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
