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- Tasks: Support users with queries and enhance systems for better efficiency.
- Company: Join Compass Group UK&I, a leader in digital transformation.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a real impact in a dynamic tech environment.
- Qualifications: Experience in 2nd line support and strong problem-solving skills.
- Other info: Collaborate with talented teams and contribute to innovative projects.
The predicted salary is between 30000 - 42000 £ per year.
Location: Birmingham (Hybrid, minimum 2 days a week in office)
Department: Digital & Technology
Company: Compass Group UK & Ireland
At Compass Group UK&I, we\’re more than just the UK\’s leading contract catering company — we\’re driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact.
We\’re now looking for an experienced 2nd Line Support Analyst to work closely with the Customer Experience Team and the Foodbuy Solutions teams to analyse and support the following: Business As Usual (BAU) queries, small changes, enhancements and project deliveries for Internal Clients, Member Clients and Suppliers.
What You\’ll Be Doing
- Action in a timely manner helpdesk queries from end users which may include \’How To\’s\’ or bulk actions that can\’t be administered from a Front-End Interface.
- Use Front-End and Back-End systems to investigate user queries regarding data setup and audit logs.
- Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement.
- Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work.
- Assist with system demonstrations and training for internal users.
- Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge base.
What We\’re Looking For
- Action in a timely manner helpdesk queries from end users which may include \’How To\’s\’ or bulk actions that can\’t be administered from a Front-End Interface.
- Use Front-End and Back-End systems to investigate user queries regarding data setup and audit logs.
- Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement.
- Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work.
- Assist with system demonstrations and training for internal users.
- Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge base.
Why join Compass Group UK&I?
Be part of a FTSE 100 business driving digital transformation across a £2bn+ organisation.
Collaborate with talented teams across technology, operations, and leadership.
Opportunity to shape a flagship digital product used across the business.
A culture that values innovation, collaboration, and continuous improvement
Reed
2nd Line Support Analyst employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Compass Group UK&I on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common 2nd Line Support scenarios. Think about how you'd tackle helpdesk queries or system investigations. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your teamwork skills! Compass values collaboration, so be ready to share examples of how you've worked with others to solve issues or improve processes in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Compass team and being part of their digital transformation journey.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Analyst role. Highlight relevant experience and skills that match the job description, especially around helpdesk queries and system improvements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation and how your background makes you a perfect fit for our team at Compass Group UK&I.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled user queries or system issues in the past. We love seeing candidates who can demonstrate their analytical skills and proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Tech Inside Out
Make sure you’re familiar with both front-end and back-end systems relevant to the role. Brush up on common helpdesk queries and how to resolve them, as well as any tools or software mentioned in the job description. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled user queries or system issues in the past. Think about specific situations where you identified improvements or contributed to bug fixes. This will demonstrate your analytical skills and your ability to work collaboratively with development teams.
✨Understand the Company Culture
Research Compass Group UK&I and their approach to digital transformation. Familiarise yourself with their values around innovation and collaboration. During the interview, relate your experiences to their culture, showing that you’re a great fit for their team.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their current projects, how they measure success in the role, or what the onboarding process looks like. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.