At a Glance
- Tasks: Lead a dynamic team to enhance client engagement and drive performance across NHS Trusts.
- Company: Join Foodbuy, a leading food procurement organisation within Compass Group UK & Ireland.
- Benefits: Competitive salary, career development, and the chance to make a real impact in healthcare.
- Other info: Opportunity for significant influence and growth in a collaborative environment.
- Why this job: Shape customer strategy and support NHS organisations while leading a talented team.
- Qualifications: Experience in managing customer-facing teams and strong commercial acumen required.
The predicted salary is between 46000 - 52000 £ per year.
Location: 1 x South Based, 1 x North Based Mobile Roles (UK-wide travel to Compass offices and NHS Trusts required)
Business Area: Foodbuy | NHS Supply Chain: Food
About Foodbuy
Foodbuy is a leading food procurement organisation, part of Compass Group UK & Ireland. We support a wide range of clients across public and private sectors, using our scale, expertise and insight to deliver value, innovation and sustainable supply chain solutions. Within Foodbuy, NHS Supply Chain: Food plays a critical role in supporting hospitals and healthcare organisations across the UK — helping Trusts deliver outstanding food and dining services while meeting commercial, quality and regulatory expectations. Our teams work in close partnership with the NHS to drive engagement, improve performance and identify opportunities that genuinely make a difference.
The Opportunity
We’re looking for 2 high-impact Client Engagement Team Managers to lead our NHS Client Account Management team and drive performance across key Trusts and Integrated Care Systems (ICS). One will look after trusts in the North of England and the other in the South. This is a senior, customer-facing role with real influence — shaping regional strategy, strengthening partnerships, and unlocking growth across the NHS estate. You’ll be responsible for delivering budgets and KPIs, embedding best-in-class key account management and coaching a team to consistently deliver value for NHS customers. Acting as a senior escalation point, you’ll work closely with Trust leaders, ICS stakeholders and internal teams to ensure strong engagement, retention and sustainable growth.
What You’ll Be Doing:
- Account Management & Growth
- Lead and manage the Client Account Management team to deliver regional budgets, KPIs and business objectives
- Embed and coach world-class Key Account Management practices across the team
- Own regional and team account plans, with regular performance reviews and clear actions
- Drive Trust and ICS adoption and engagement across your region
- Act as senior account lead and escalation point for key Trusts and ICSs
- Identify and shape new business & savings realisation opportunities, building clear strategies to win
- Develop strong competitor insight and plans to protect and grow accounts
- Ensure accurate and timely contract and KPI reporting
- Client Sales, Marketing & Insight
- Work with Operations and SMEs to deliver regional activity showcasing Foodbuy solutions
- Provide structured market insight and customer feedback to inform strategy
- Build and promote Trust case studies and best-practice examples
- Represent NHS Supply Chain: Food at industry events and forums
- Leadership & People
- Set clear objectives, provide regular feedback and performance manage the team
- Build an inclusive, collaborative, high-performance culture that celebrates success
- Coach and develop team capability to deliver consistent, high-quality account management
- Ensure strong alignment with Foodbuy and Compass culture through communication and engagement
What We’re Looking For
- Proven experience leading and managing customer-facing teams
- Strong background in key account management, client engagement or sales leadership
- Experience working with, or selling into, the healthcare or public sector
- Confidence operating at senior stakeholder level, including Trusts and ICSs
- Strong commercial acumen with a track record of delivering results
- Excellent networking, communication and presentation skills
- Coaching capability and a passion for developing people
Desirable:
- NHS or healthcare sector experience
- Procurement or supply chain experience
- Formal sales training and coaching qualifications
Why Join Us?
This is a key leadership role within Foodbuy and NHS Supply Chain: Food, offering the opportunity to shape customer strategy, lead a talented team and play a meaningful part in supporting NHS organisations across the UK.
Client Engagement Team Manager in Gloucester employer: Compass Group UK & Ireland Ltd
Foodbuy is an exceptional employer, offering a dynamic work environment where you can make a tangible impact on the NHS and its communities. With a strong focus on employee development, we provide extensive training and growth opportunities, fostering a culture of collaboration and innovation. Join us in our mission to deliver outstanding food services while enjoying the benefits of working within a supportive team that values your contributions and celebrates success.
Contact Details:
Compass Group UK & Ireland Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Team Manager in Gloucester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS and food procurement sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or at networking events, share your insights on key account management and client engagement. This will not only demonstrate your knowledge but also position you as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by researching the specific Trusts and Integrated Care Systems you'll be working with. Understand their challenges and how Foodbuy can help them succeed. Tailoring your approach will show that you're genuinely interested and ready to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Client Engagement Team Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Engagement Team Manager role. Highlight your experience in account management and any relevant achievements in the healthcare sector. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with the NHS and how you can drive engagement and performance. Keep it concise but impactful – we love a good story!
Showcase Your Leadership Skills:Since this is a senior role, make sure to highlight your leadership experience. Share examples of how you've coached teams or driven results in previous positions. We’re keen to see how you can inspire others at Foodbuy!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Compass Group UK & Ireland Ltd
✨Know Your Stuff
Before the interview, dive deep into Foodbuy and its role within the NHS. Understand their mission, values, and recent projects. This will not only show your genuine interest but also help you align your experience with their goals.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led customer-facing teams in the past. Highlight your coaching capabilities and how you've driven performance. Be ready to discuss how you can build a high-performance culture at Foodbuy.
✨Engage with Stakeholders
Since this role involves working closely with Trust leaders and ICS stakeholders, think about how you would approach these relationships. Prepare to discuss strategies for engagement and retention, showcasing your strong networking and communication skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges Foodbuy faces in the NHS sector or how they measure success in client engagement. This shows your strategic thinking and genuine interest in the role.
