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- Tasks: Provide top-notch IT support and resolve issues for internal users.
- Company: Join Compass Group PLC, a global leader in food and support services.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Fast-paced environment with a chance to work with diverse teams.
The predicted salary is between 28800 - 43200 £ per year.
Location: Birmingham | Full-Time
Deliver IT support at scale. Join a global leader. Compass Group PLC is a £22.9 billion global organisation and the world’s largest provider of food and support services. Operating across seven key sectors—including healthcare, education, defence, and major sports venues—we serve millions of people every day across a wide variety of environments.
As our technology function continues to grow, we’re now looking for a Service Desk Analyst to join our Digital & Technology team in Birmingham. In this fast‑paced role, you’ll be the first line of IT support for our internal users, helping to resolve issues efficiently and with outstanding customer care.
What you’ll be doing:
- Logging, updating, progressing, and resolving IT incidents and service requests
- Providing 1st‑line support for hardware, software, and general IT queries
- Acting as a single point of contact for end users, ensuring a high level of service
- Escalating issues appropriately and tracking progress to resolution
- Troubleshooting incidents under pressure, identifying risks and offering creative solutions
- Collaborating with internal teams and 3rd‑party vendors
Service Desk Analyst in Birmingham employer: Compass Group UK & Ireland Ltd
Contact Detail:
Compass Group UK & Ireland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Compass Group PLC on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common Service Desk Analyst scenarios. Think about how you'd handle tricky IT issues and customer queries. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your tech know-how! Brush up on the latest IT trends and tools relevant to the role. Being able to discuss these confidently will impress the hiring team and show you're genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience in IT support and customer service, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it concise but engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved IT issues in the past. We love to see creative solutions and how you handle pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Compass Group UK & Ireland Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around hardware and software support. Be ready to discuss common issues you might encounter and how you'd resolve them. This shows you're not just familiar with the tech but can also troubleshoot effectively under pressure.
✨Showcase Your Customer Care Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a frustrated user into a satisfied one—this will highlight your ability to handle queries with care.
✨Practice Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting an issue. This will demonstrate your analytical skills and creativity in finding solutions, which are crucial for this role.
✨Familiarise Yourself with the Company
Research Compass Group PLC and understand their operations across different sectors. Knowing their values and how they serve millions daily will help you align your answers with their mission. It shows genuine interest and helps you stand out as a candidate who’s invested in the company.
