Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch helpdesk support in a busy healthcare environment.
- Company: Join Compass Group UK&I, a leader in healthcare services.
- Benefits: Part-time hours, career progression, and a supportive work culture.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Experience in customer service or call centre roles is preferred.
- Other info: Flexible shifts with opportunities for growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
We are currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part-time basis, contracted to 22 hours per week.
As a Helpdesk Operator, you will use your skills to maintain a high standard of helpdesk services within a busy healthcare setting. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here’s an idea of what your shift pattern will be:
- Mon:
- Tues:
- Weds:
- Thurs:
- Fri:
- Sat: Weekends only
- Sun: Weekends only
Your Key Responsibilities Will Include:
- Undertaking telephone calls in a busy Hospital Helpdesk
- Responsible for ensuring all tasks are logged accurately and allocated to correct operative
- Ensuring all calls are answered promptly, politely and professionally
- Ensuring all tasks are closed off in a timely manner
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Health & Safety regulations
Our Ideal Facilities Assistant Will:
- Have previous experience within a similar role either in Customer Service or Call Centre environment
- Have excellent communicational and IT Skills
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Helpdesk Operator in Watford employer: Compass Group UK & Ireland – Healthcare
Contact Detail:
Compass Group UK & Ireland – Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator in Watford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Compass Group UK&I and Medirest. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and call centre environments, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate how you can build relationships and handle pressure. Use examples from your past experiences to illustrate your points and make them memorable.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to navigate!
We think you need these skills to ace Helpdesk Operator in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Operator role. Highlight any relevant experience in customer service or call centre environments, and don’t forget to showcase your excellent communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can bring your spark to Healthcare. Keep it professional but let your personality show through.
Showcase Your Skills: In your application, be sure to mention your IT skills and ability to work under pressure. We want to see how you can adapt to changing priorities and maintain a positive brand image!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Compass Group UK & Ireland – Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Operator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Helpdesk Operator, excellent communication is crucial. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved issues or handled difficult situations. Highlighting your problem-solving skills will demonstrate your ability to thrive under pressure, which is essential in a busy healthcare setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
