Switchboard operator

We are recruiting a dedicated Switchboard operator to ensure the smooth running of operations in Healthcare on a part‑time basis (24 hours per week). This role provides an opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Key Responsibilities

• Receive and assist callers with their requests and/or complaints in an appropriate and professional manner consistent with the Trust’s high standards of care.
• Record details of requests and/or complaints, check information, and provide the caller with a task ID and expected response time.
• Contact service providers and allocate tasks to nominated officers, giving clear, concise and timely information.
• Update and maintain the Helpdesk database, ensuring all details are clear and concise, updates are recorded, and records are closed once tasks are completed.
• Provide a 24‑hour monitoring and response service for the Trust’s alarm system (fire, gas, pharmacy and lifts), ensuring correct procedures are initiated on activation.
• Maintain communications with service providers to track tasks and address inquiries regarding progress efficiently.
• Assist the facilities team in monitoring tasks to ensure they are completed in line with Service Level specifications.
• Ensure a safe working environment, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
• Participate in ongoing training and development in conjunction with the Departmental Manager and Supervisor.
• Provide a comprehensive Helpdesk service to the Trust, Skanska, Medirest and HCP.
• Carry out duties in line with Departmental, Medirest, and Trust policies and procedures.
• Share relevant information, provide advice and assistance to team members.

Ideal Candidate

• Previous experience in a similar role.
• Adapts easily to changing priorities.
• Excellent communicator who builds relationships quickly.
• Strives for excellence with an eager and motivated attitude.
• Initiative and decision‑making skills centred on customer needs.
• Ability to work under pressure.
• Exceptional timekeeping and reliability.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and thrive – because diversity is our strength! We encourage applications from candidates of all backgrounds. We proudly comply with all relevant Equal Employment Opportunity laws.