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For Companies At a Glance
- Tasks: Sort and dispatch calls and emails, ensuring timely communication.
- Company: Join Compass Group UK & Ireland, a leader in healthcare services.
- Benefits: Enjoy exclusive discounts, digital GP access, and a contributory pension scheme.
- Why this job: Make a difference in a hospital environment while developing your skills.
- Qualifications: Previous experience in a similar role and excellent communication skills required.
- Other info: Flexible part-time hours with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We\\\’re currently recruiting a dedicated Switchboard operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 30 hours per week.
As a Switchboard operator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Healthcare? Here\\\’s what you need to know before applying:
Your Key Responsibilities
- Receiving and assisting callers with their requests and/or complaints in an appropriate and professional manner, reflecting the high standard of care and commitment provided by the Trust.
- Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time.
- Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.
- Update and maintain the Helpdesk database, ensuring all details relating to each task are clear and concise, updates are recorded, and records are closed once tasks are completed.
- Provide a 24-hour monitoring and response service for the Trust’s alarm system (fire, gas, pharmacy and lifts). Ensure correct procedures are initiated on activation of an alarm.
- Maintain communications with service providers to ensure tasks can be tracked and enquiries regarding progress can be dealt with efficiently.
- Assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications.
- As part of a team, help ensure a safe working environment is maintained, keep work areas clean and tidy, report faulty equipment, and complete incident reports where required.
- Participate in ongoing training and development in conjunction with the Departmental Manager and Supervisor.
- Provide a comprehensive Helpdesk service to the Trust, Skanska, Medirest and HCP.
- Carry out duties in line with Departmental, Medirest, and Trust’s Policies and Procedures.
- As part of a team, share relevant information and provide advice and assistance to team members.
Our Ideal Switchboard Operator Will
- Have previous experience within a similar role
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/1201/71075004/52784254/STC #Medirest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Switchboard operator employer: Compass Group UK & Ireland – Healthcare
Contact Detail:
Compass Group UK & Ireland – Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard operator
✨Tip Number 1
Make sure you know the ins and outs of the Switchboard Operator role. Brush up on your telephone skills and be ready to showcase your ability to handle calls efficiently. We want to see that you can communicate effectively and maintain confidentiality, so practice those scenarios!
✨Tip Number 2
When you get the chance for an interview, don’t just talk about your experience—show us how you can resolve queries and represent the organisation professionally. Think of examples from your past roles where you’ve handled pressure or dealt with difficult situations.
✨Tip Number 3
Get familiar with the tools you’ll be using, like Microsoft Word and Outlook. If you can demonstrate your intermediate knowledge during the interview, it’ll show us you’re ready to hit the ground running. Maybe even bring a little cheat sheet to remind you of key features!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Switchboard operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Switchboard Operator role. Highlight your relevant experience and skills that match the job description, like your telephone manner and organisational skills.
Showcase Your Experience: If you've worked in a similar position before, don’t hold back! Share specific examples of how you’ve sorted calls or resolved queries. This will help us see how you can fit into our team.
Be Professional and Personable: Remember, this role involves communicating with various stakeholders. Use a friendly yet professional tone in your application to reflect the kind of approach we value at Compass Group.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Compass Group UK & Ireland – Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Switchboard Operator. Familiarise yourself with sorting and dispatching calls, handling emails, and resolving queries. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Your Telephone Etiquette
Since excellent telephone manner is crucial for this role, practice how you would greet callers and handle various scenarios. You might even want to role-play with a friend to get comfortable with maintaining professionalism, especially when dealing with distressed individuals.
✨Showcase Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage your time effectively. Think of examples from your past experience where you successfully handled multiple responsibilities under pressure. This will highlight your ability to thrive in a busy environment.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. If you can, try to find out what specific systems the company uses and mention your willingness to learn any new software during the interview. This shows your proactive attitude and adaptability.
