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For Companies At a Glance
- Tasks: Manage day-to-day operations and deliver high-quality patient-focused services.
- Company: Join Medirest, part of Compass Group UK&I, a leader in healthcare services.
- Benefits: Enjoy a contributory pension, discounts on travel, groceries, and wellness classes.
- Other info: Be part of a diverse team that values your unique talents and promotes growth.
- Why this job: Make a real impact in healthcare while developing your career in a supportive environment.
- Qualifications: Experience in managing soft FM or logistics services in healthcare is essential.
The predicted salary is between 35000 - 35000 £ per year.
Are you a commercially minded healthcare operator who thrives on delivering outstanding service, strong financial performance, and excellent client relationships? We’re looking for an experienced Soft Services Manager to support the delivery of high‑quality, patient‑focused services within a healthcare environment.
The Role
You’ll play a key role in managing day‑to‑day operations while supporting the delivery of a profitable, responsive, and customer‑led service in line with contractual requirements and Compass standards. Working closely with clients and internal stakeholders, you’ll drive service excellence, cost control, and continuous improvement.
What You’ll Be Doing
- Delivering all contractual obligations while maintaining excellent client relationships
- Identifying opportunities to increase service satisfaction, innovation, and revenue
- Managing labour budgets, rotas, and resourcing to achieve labour‑to‑revenue targets
- Minimising agency and overtime spend through effective workforce planning and redeployment
- Overseeing unit costs to ensure budgets are met or exceeded
- Supporting new business mobilisation where required
- Acting as a Compass Advocate and participating in the on‑call rota
- Leading and embedding a strong Health, Safety & Environment culture across the service
- Ensuring all risk assessments, audits, training, and compliance requirements are met
What We’re Looking For
- Experience managing soft FM or logistics services in a healthcare or similar environment
- Strong commercial awareness with proven budget and cost management experience
- Confident client‑facing skills with a focus on service excellence
- A people‑focused leader who promotes safety, engagement, and performance
- Comfortable working to KPIs and driving continuous improvement
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Soft Service Manager in Peterborough employer: Compass Group UK & Ireland – Healthcare
Contact Detail:
Compass Group UK & Ireland – Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Service Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Soft Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Compass Group tick, especially their commitment to service excellence and client relationships. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved service delivery in previous roles. Highlight your ability to drive continuous improvement and maintain safety standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Medirest and contributing to our mission of delivering high-quality healthcare services.
We think you need these skills to ace Soft Service Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in managing soft FM or logistics services, especially in a healthcare setting, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering outstanding service in healthcare. Share specific examples of how you've driven service excellence and managed budgets effectively in your previous roles.
Showcase Your People Skills: Since this role involves client-facing interactions, make sure to emphasise your people-focused leadership style. We want to see how you promote safety, engagement, and performance among your team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Compass Group UK & Ireland – Healthcare
✨Know Your Stuff
Make sure you understand the ins and outs of soft services in a healthcare setting. Brush up on your knowledge about patient-focused services, compliance requirements, and how to manage budgets effectively. This will show that you're not just familiar with the role but genuinely passionate about delivering high-quality service.
✨Showcase Your Leadership Skills
As a Soft Service Manager, you'll need to lead a team while promoting safety and engagement. Prepare examples from your past experiences where you've successfully managed teams, improved performance, or driven continuous improvement. This will help demonstrate your people-focused leadership style.
✨Client Relationships Matter
Be ready to discuss how you've built and maintained strong client relationships in previous roles. Think of specific instances where your client-facing skills made a difference. This will highlight your ability to deliver service excellence and meet contractual obligations.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to budget management, workforce planning, or risk assessments. Practise how you would handle these scenarios, focusing on your problem-solving skills and commercial awareness. This will show that you're equipped to tackle the challenges of the role head-on.