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- Tasks: Lead and manage Soft FM services in a dynamic healthcare environment.
- Company: Join Medirest, part of Compass Group UK&I, a leader in healthcare services.
- Benefits: Enjoy a contributory pension, career growth programmes, and exclusive discounts.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Experience in Soft FM management and strong financial acumen required.
The predicted salary is between 46000 - 52000 £ per year.
We are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services—including cleaning, catering, portering, and retail operations—while driving financial performance and enhancing customer satisfaction. This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high-performance culture to ensure that our contracts are managed efficiently and effectively.
The ideal candidate will possess a strong background in Soft FM contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities- Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
- Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
- Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
- Proven Experience: Significant experience in a senior management role within Soft FM, ideally within a healthcare setting.
- Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
- Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
- Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.
- Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
- Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.
- Contributory pension scheme
- Career Pathways and MyLearning programmes to grow your career
- Digital GP access for you and your immediate family, plus wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Discounts on food shop at Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets
- Cash rewards for every spend that can be used on a wide range of brands
- Free wellness, mindfulness and exercise classes to unwind
- Share all discounts and offers with friends and families
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Contract Director in Harrow employer: Compass Group UK & Ireland – Healthcare
Contact Detail:
Compass Group UK & Ireland – Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and facilities management sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in interviews! When you land that interview, be ready to discuss your experience in managing soft FM services. Use specific examples to highlight your commercial acumen and leadership skills. Remember, it’s all about demonstrating how you can drive financial performance and enhance customer satisfaction.
✨Tip Number 3
Research the company thoroughly! Before any interview, dive deep into the company’s values, recent projects, and their approach to soft FM services. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on new roles that match your skills and experience.
We think you need these skills to ace Contract Director in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Director role. Highlight your experience in Soft FM and any relevant achievements that showcase your commercial acumen and leadership skills. We want to see how you can bring value to our NHS teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your contract management experience and how you've driven financial performance in previous positions. Let us know what excites you about working with us!
Showcase Your Stakeholder Engagement Skills: In your application, emphasise your ability to build strong relationships with stakeholders. We’re looking for someone who can collaborate effectively, so share instances where you've successfully engaged with various parties to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Compass Group UK & Ireland – Healthcare
✨Know Your Soft FM Inside Out
Before the interview, brush up on your knowledge of Soft Facilities Management. Understand the key services involved, like cleaning and catering, and be ready to discuss how you’ve successfully managed these in the past. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Financial Savvy
Since this role involves commercial management, be prepared to talk about your experience with budgeting and financial performance. Bring examples of how you've maximised revenue opportunities and controlled costs in previous roles. Numbers speak volumes, so have some figures ready to back up your claims!
✨Demonstrate Leadership Skills
This position requires strong team leadership, so think of specific instances where you’ve led a team to success. Discuss your approach to fostering a high-performance culture and how you’ve inspired your team to achieve their goals. Highlighting your interpersonal skills will also help you connect with the interviewers.
✨Engage with Stakeholders
Stakeholder engagement is crucial in this role. Prepare to share experiences where you’ve built strong relationships with various stakeholders, such as hospital management or service providers. Discuss how you’ve navigated challenges and ensured alignment, showcasing your collaborative spirit.