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- Tasks: Lead catering and hospitality operations in a prestigious healthcare setting.
- Company: Join Compass Group, a leader in hospitality and catering services across 6,000 venues.
- Benefits: Enjoy perks like a contributory pension, digital GP access, and exclusive travel discounts.
- Other info: Diversity is celebrated here; we empower everyone to thrive and reach their full potential.
- Why this job: Make a meaningful impact on patient wellbeing while leading a passionate team.
- Qualifications: Experience in catering management within healthcare or high-profile environments is essential.
The predicted salary is between 60000 - 84000 £ per year.
We are looking for experienced and commercially‑minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services—including cleaning, catering, portering, and retail operations—while driving financial performance and enhancing customer satisfaction. This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high‑performance culture to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities
- Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
- Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Operational Excellence: Lead the day‑to‑day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
- Team Leadership: Manage and develop a high‑performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
Qualifications And Experience
- Proven Experience: Significant experience in a senior management role within Soft FM, ideally within a healthcare setting.
- Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
- Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
- Contract Management: Experience in managing large‑scale contracts and service providers, with a focus on quality, compliance, and cost‑effectiveness.
- Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
- Problem‑Solving: Strong analytical and decision‑making skills, with the ability to think strategically and resolve complex issues.
Benefits
- Contributory pension scheme
- Career Pathways and MyLearning programmes to grow your career
- Digital GP access for you and your immediate family, plus wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Discounts on food shop at Tesco, Sainsbury’s, Morrisons and many more
- Up to 44 % off cinema tickets
- Cash rewards for every spend that can be used on a wide range of brands
- Free wellness, mindfulness and exercise classes to unwind
- Share all discounts and offers with friends and families
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/0904/93128001/52801582/STC #Medirest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Contract Director employer: Compass Group UK & Ireland – Healthcare
Contact Detail:
Compass Group UK & Ireland – Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director
✨Tip Number 1
Familiarise yourself with Compass Group's values and mission. Understanding their commitment to healthcare and hospitality will help you align your experience and passion with their goals during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Compass Group, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Stay updated on industry trends in healthcare catering and soft FM services. Being knowledgeable about recent developments can help you demonstrate your expertise and innovative thinking during conversations with the hiring team.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your leadership skills and ability to manage client relationships. Highlighting these will help you stand out as a candidate who can drive operational excellence in a high-stakes environment.
We think you need these skills to ace Contract Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing catering services, particularly in healthcare or high-profile environments. Use specific examples that demonstrate your leadership and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the mission of Compass Group. Mention how your skills align with their values and how you can contribute to enhancing patient care through exceptional hospitality.
Highlight Key Skills: In your application, emphasise your communication, motivation, and commercial management skills. Provide examples of how you've successfully built client relationships and driven innovation in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Compass Group UK & Ireland – Healthcare
✨Showcase Your Leadership Skills
As a Contract Director, your ability to inspire and lead teams is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and motivational techniques.
✨Understand the Client's Needs
Research Compass Group and their healthcare services thoroughly. Be ready to discuss how you can build strong relationships with clients and stakeholders, demonstrating your understanding of their expectations and how to exceed them.
✨Highlight Your Compliance Knowledge
Given the importance of food safety and healthcare compliance, be prepared to discuss your experience in these areas. Share specific instances where you've ensured compliance and improved service delivery.
✨Demonstrate Commercial Acumen
The role requires strong commercial and contract management skills. Be ready to talk about your experience with budgets, resource planning, and how you've driven commercial performance in previous roles.