At a Glance
- Tasks: Lead a dynamic team to deliver world-class hospitality at the National Theatre.
- Company: Join the National Theatre's innovative food and drink partnership.
- Benefits: Enjoy healthcare perks, discounts, meals on duty, and generous leave policies.
- Other info: Flexible hours with opportunities for ongoing training and development.
- Why this job: Be part of a vibrant cultural hub while advancing your career in hospitality.
- Qualifications: Experience in high-volume venues and strong customer service skills required.
The predicted salary is between 30882 - 30882 £ per year.
Overview
NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank. The Understudy department consists of the Understudy Pub, Kerb@Understudy Street Food Counter and Green Room Pub.
The Role
As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations, and the first point of contact for Customer Service Advisors (CSA) if they need assistance, as well as the wider building operations setup. You will manage CSA’s to provide highly visible leadership front of house, greeting and engaging with customers. You will lead, supervise, motivate and support to coordinate CSA’s, ensuring delivery of a world class hospitality experience to all patrons of the NT. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. The home will be the Understudy, however you will support other departments such as Events, Theatre Bars & Cafes, Summer Activation and Blue Room as needed.
Roles & Responsibility
- Drive World Class Hospitality at the National Theatre in an operations-based role
- Drive drinks and food standards in our department ensuring teams are trained, informed and maintain high standards
- Placing orders for stock to maintain the correct stock levels and performing end of period stock counts
- Ensuring all deliveries are checked and stored promptly and correctly
- Performing engaging and informative briefings
- Supervising a team, creating a positive environment where the team feel welcomed and supported
- Being a responsible key holder
- Report any maintenance issues to senior managers
- Dealing with customer feedback and queries
- Delegating where necessary and ensuring the team are proactive at all times
- Complying with Food Handling & Hygiene standards
Internal
- Complying with Health & Safety regulations
- Undertake any other related duties as assigned by management, in accordance with the needs of the organization.
Personal specification
- Experience working in a similar role in a high volume venue
- Previous experience supervising frontline teams within a similar environment
- Good communication skills with a focus on great Customer Service
- Team player and can-do attitude
- Flexible – you will be required to work evenings, weekends, and bank holidays
- Ability to work under pressure whilst maintaining a positive attitude
Benefits:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Team Leader | The Understudy - National Theatre employer: Compass Group PLC
Compass Group UK&I is an excellent employer that prioritises the growth and well-being of its employees, offering a supportive work culture where initiative is recognised and rewarded. As a part-time Retail Supervisor, you will enjoy flexible working hours while being part of a dynamic team at a major High Street brand, with opportunities for career progression and development in a thriving environment.
