At a Glance
- Tasks: Manage retail and concessions, ensuring top-notch service and innovative operations.
- Company: Join The Jockey Club, a leading name in the racing industry.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Flexible hours and opportunities for career growth in a dynamic setting.
- Why this job: Be part of an exciting environment with diverse food and beverage experiences.
- Qualifications: 3+ years in retail and beverage, strong leadership, and communication skills.
The predicted salary is between 31950 - 39050 £ per year.
£35,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a passionate, driven Retail Manager with an estimated income of £12m through diverse food and beverage operations, predominantly focused on up to 16 racedays.
- Over 100 food, bars and beverage outlets across general admission areas.
- Maintain key relationships and schedules with leading street food vendors, local suppliers and key business influencers.
Key Focus Areas:
- Provide first class retail, bar, and third party concessions operations across our business.
- Deliver business needs and performance expectations and standards.
- Encourage and establish a culture of innovation and consistency.
- Champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including health and safety matters.
- Manage business needs and performance expectations and standards.
- Support with retail budgeting, reporting and financial performance.
- Ensure delivery of financial targets and Key Performance Indicators within areas of responsibility.
- Set quality and operational standards and uphold the same.
- Establish excellent relationships with clients, contractors and other departments.
- Manage and develop relevant personnel, providing inspiration and leadership to deliver exceptional service.
- Review performance and optimise sales and profitability to ensure delivery of departmental financial targets.
- Demonstrate full alignment with the Levy and Jockey Club vision and values.
- Liaise with culinary and operational leads to implement continuous food product development and drive footfall.
- Liaise with 3rd party suppliers and contractors to underpin effective service delivery and product quality.
- Continually observe, capture and act on client and customer feedback.
- Review wastage with the culinary team and cellar team to control and reduce to support overall GP% targets.
Internal Requirements:
- Minimum 3 years' experience in retail and beverage environment essential.
- Experience in a multisite outlet, stadium or event catering environment essential.
- Personal circumstances must allow working flexible hours to align with stadia activity.
- Strong leadership qualities and excellent communicator.
- Strong organisation skills and commercial awareness.
- Standards and quality driven hands-on management style.
- Effective team player, with a 'can-do' attitude.
- Energetic and fast operator.
- Assertive, calm, works well under pressure.
- Motivated by a passion for quality and great service delivery.
Key Direct Reports: All Bar, food, concessionaire managers.
Benefits: Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children). Aviva Digicare - Free annual healthcare check. Exclusive Benefits.
Retail And Concessions Manager - The Jockey Club - Cheltenham employer: Compass Group PLC
Compass Group PLC is an exceptional employer, offering a dynamic work environment in Leeds where you can lead a passionate team and make a real impact on customer experiences. With a strong focus on employee development, competitive benefits including a pension scheme, and a culture that values high service standards, this role provides a unique opportunity to grow your career in the food service industry while driving profitability and creating memorable moments for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Concessions Manager - The Jockey Club - Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group PLC
Don't be shy about reaching out to Compass Group PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail And Concessions Manager - The Jockey Club - Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
