At a Glance
- Tasks: Manage customer enquiries and support operational processes in a fast-paced environment.
- Company: Join EF Group, a dynamic company focused on service excellence and teamwork.
- Benefits: Competitive salary, pension plan, ongoing training, and career development opportunities.
- Other info: Flexible working location with a collaborative team culture.
- Why this job: Make a real impact while building strong relationships and developing your skills.
- Qualifications: Experience in customer service or operations support with excellent communication skills.
The predicted salary is between 32833 - 32833 £ per year.
At EF Group, we're passionate about delivering exceptional service and operational excellence for our customers and suppliers. Working in partnership with businesses across the UK, we combine industry expertise, innovative technology and a customer-first approach to create efficient, reliable solutions that make a real difference.
As our business continues to grow, we're looking for talented individuals who share our commitment to teamwork, service and continuous improvement. If you're looking to join a fast-paced organisation where your contribution is valued and your development is supported, EF Group could be the perfect next step.
The role:
We're looking for a proactive and customer-focused Operations Support professional to join our growing Operations team. This is a fast-paced, varied role where you'll play a vital part in ensuring exceptional service delivery for customers and suppliers while supporting key operational, ordering and invoicing processes. You'll be at the heart of the business, helping ensure customer enquiries are resolved quickly, orders are processed accurately and operational deadlines are consistently met.
What You'll Be Doing
- Managing customer and supplier enquiries via phone, email and live chat.
- Taking ownership of cases through to resolution while maintaining excellent communication.
- Supporting ordering, invoicing and operational administration processes.
- Processing and amending customer orders with a high degree of accuracy.
- Maintaining accurate CRM records and case management.
- Supporting supplier allocation requests, site set-ups and compliance checks.
- Assisting with operational projects, customer communications and continuous improvement initiatives.
- Building strong working relationships with customers, suppliers and internal stakeholders.
What We're Looking For
- Previous experience in customer service, operations support, administration or a similar role.
- Excellent communication and relationship-building skills.
- Strong attention to detail and a commitment to accuracy.
- Excellent organisation and time-management skills.
- A proactive, hands-on and positive approach to problem solving.
- The ability to prioritise workload and work effectively under pressure.
- A collaborative team player with a flexible approach to work.
- Strong literacy and numeracy skills.
- Experience using CRM, order processing or business systems would be advantageous.
Why Join EF Group?
- Be part of a supportive and collaborative team.
- Develop your skills across operations, customer service and supplier management.
- Gain exposure to a broad range of business processes and projects.
- Access ongoing training and development opportunities.
- Join a business that values initiative, teamwork and customer excellence.
If you're looking for a role where you can make a tangible impact, build strong relationships and develop your career within a growing business, we'd love to hear from you.
Operations Support in Manchester employer: Compass Group PLC
Compass Group PLC is an exceptional employer, offering a dynamic work environment in Leeds where you can lead a passionate team and make a real impact on customer experiences. With a strong focus on employee development, competitive benefits including a pension scheme, and a culture that values high service standards, this role provides a unique opportunity to grow your career in the food service industry while driving profitability and creating memorable moments for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass Group PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass Group PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass Group PLC:Your cover letter is your chance to shine! Tell us why you want to work at Compass Group PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass Group PLC!
How to prepare for a job interview at Compass Group PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
