At a Glance
- Tasks: Lead the delivery of exceptional hospitality at major events in a vibrant venue.
- Company: Join Levy, part of Compass Group, a leader in innovative hospitality.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Be part of a passionate team dedicated to sustainability and community.
- Why this job: Make a real impact on unforgettable experiences for diverse clients.
- Qualifications: Experience in food service, leadership skills, and strong communication.
The predicted salary is between 27900 - 34100 £ per year.
Full-Time / Permanent - September Start
£46,310 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
About Us
We're looking for a dedicated Senior Conference & Events Operations Manager to help lead the day-to-day delivery of catering services at Excel London - one of Europe's largest and most successful venues, hosting some 400 events per year!
We are Levy. We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
The Role
- Playing a leading role in the delivery of first-rate hospitality offering across conferences and events
- Alongside the Operations Manager, assist with the development and leadership of your team within Excel London
- Inspiring your team to deliver exceptional service to our clients and guests
- Facilitating day-to-day clients and hospitality operations, ensuring that we are meeting expectations and consistently 'Winning One Customer at a Time'
- Reviewing performance of hospitality for conferences and events and ensuring the delivery of departmental financial targets
What We're Looking For
- Experience in a demanding food environment including retail, stand catering, conferences, and banqueting
- Experience of working with a client group
- P&L understanding
- Ability to lead others
- Excellent written and verbal communication skills
- Able to influence and operate at all stakeholder levels
What You'll Get in Return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave, 2 additional days after returning from maternity leave, a day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training, and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences, and shape the future of hospitality.
Senior Conference & Events Operations Manager - Excel London employer: Compass Group PLC
Levy is an exceptional employer, offering a vibrant work culture at Excel London, one of Europe's premier event venues. With a strong focus on employee wellbeing, competitive benefits, and ample opportunities for professional growth, we foster an inclusive environment where creativity and innovation thrive. Join us to be part of a passionate team dedicated to delivering unforgettable experiences while making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Conference & Events Operations Manager - Excel London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group PLC
Don't be shy about reaching out to Compass Group PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Conference & Events Operations Manager - Excel London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
