At a Glance
- Tasks: Lead matchday hospitality and coordinate exciting non-matchday events.
- Company: Join Charlton Athletic Football Club, a historic community-focused club.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible hours, including evenings and weekends, with a focus on teamwork.
- Why this job: Make unforgettable experiences for fans and guests at a renowned football club.
- Qualifications: Experience in hospitality/events management and strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
Charlton Athletic Football Club is a historic and community-focused club competing in the Championship Football League. Ch&co are the in-house caterers based at The Valley, we pride ourselves on delivering unforgettable matchday experiences and exceptional events that reflect the spirit of our club and its supporters. We are seeking a dynamic, driven, and experienced Hospitality and Events Manager to lead our hospitality offering and manage a diverse range of non-matchday events.
Responsibilities
- Lead and manage all aspects of matchday hospitality across lounges, executive boxes, and premium areas.
- Plan, coordinate, and deliver a variety of non-matchday events, including conferences, private functions, corporate bookings, and community events.
- Work closely with the culinary and operational teams to ensure exceptional service delivery and guest experience.
- Develop and maintain relationships with corporate clients, sponsors, and VIP guests.
- Drive revenue growth through creative packages, seasonal offers, and upselling opportunities.
- Ensure compliance with all health and safety, licensing, and operational standards.
- Manage hospitality budgets, forecast sales, and report on performance against KPIs.
- Recruit, train, and lead event staff and matchday hospitality teams.
Qualifications
- Proven experience in a hospitality or events management role (experience in a sporting or stadium environment is highly desirable).
- Exceptional leadership, communication, and organisational skills.
- Strong customer service ethos and a passion for delivering premium guest experiences.
- Commercial awareness with a flair for event sales and planning.
- Ability to work flexibly, including evenings, weekends, and matchdays.
- Familiarity with event management software and hospitality systems is a plus.
Hospitality and Events Manager in London employer: Compass Group PLC
Charlton Athletic Football Club offers a vibrant and community-oriented work environment, where the role of Hospitality and Events Manager is pivotal in creating memorable experiences for fans and guests alike. With a strong focus on employee development, you will have the opportunity to lead a passionate team, innovate event offerings, and engage with a diverse clientele, all while being part of a historic club that values its supporters and community. The Valley provides a unique backdrop for your career growth in the hospitality sector, making it an exciting place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Events Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow hospitality enthusiasts, and don’t be shy about reaching out to people on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for hospitality shine through. We want to see your enthusiasm for creating unforgettable experiences!
✨Tip Number 3
Research the club and its community! Understanding Charlton Athletic's values and how they connect with their supporters will help you tailor your approach. We love candidates who show they care about our mission!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that aligns with our vision of delivering exceptional matchday experiences.
We think you need these skills to ace Hospitality and Events Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality and events shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable experiences for our guests.
Tailor Your CV:Make sure your CV is tailored to the role of Hospitality and Events Manager. Highlight your relevant experience in managing events, especially in a sporting or stadium environment, and don’t forget to mention any creative packages you've developed!
Be Specific About Your Skills:In your cover letter, be specific about your leadership and organisational skills. We’re looking for someone who can manage teams effectively and ensure exceptional service delivery, so give us examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Compass Group PLC
✨Know Your Venue
Before the interview, take some time to research Charlton Athletic Football Club and its hospitality offerings. Familiarise yourself with their matchday experiences and non-matchday events. This will show your genuine interest in the role and help you tailor your answers to align with their values.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality and events management. Highlight specific examples where you've successfully led teams or delivered exceptional guest experiences. Use metrics to demonstrate your impact, like revenue growth or customer satisfaction scores.
✨Demonstrate Leadership Skills
As a Hospitality and Events Manager, strong leadership is key. Prepare to share your approach to managing teams, training staff, and fostering a positive work environment. Think of scenarios where you’ve resolved conflicts or motivated your team during busy periods.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the club's future plans, their approach to community engagement, or how they measure success in hospitality. This not only shows your enthusiasm but also helps you assess if the role is the right fit for you.
