Deputy General Manager - Kia Oval
Date:
Location: Clerkenwell, Greater London, GB, EC1R 0
Contract: Full-Time / Permanent
Salary: £65,000 + bonus and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for a Deputy General Manager to join our dynamic senior leadership team at The Kia Oval - iconic international cricket ground and home to Surrey County Cricket Club since 1845. This is an exciting opportunity for an inspirational leader with strong F&B expertise, a passion for food and guest experience, and a track record of driving innovation and high-performance teams. The role is not about maintaining standards but continuously evolving them.
Role Responsibilities
- Delivering exceptional food, beverage, and guest experience across elite international cricket (including The Ashes and ICC World Test Championship), domestic fixtures, and year-round non-matchday trading across hospitality, retail, and C&E.
- Leading exceptional hospitality, retail, and events operations, ensuring seamless event delivery, service consistency, and compliance across a dynamic, multi-outlet venue.
- Owning commercial performance by maximising revenue, controlling costs, and delivering strong financial results.
- Using data and insights to improve operational efficiency, identify growth opportunities, and enhance the customer experience.
- Supporting the delivery of venue strategy, major events, innovation, and continuous improvement initiatives.
- Inspiring, coaching, and developing high-performing leadership teams, fostering an inclusive, engaged, and accountable culture.
- Partnering with senior leaders on people management, succession planning, and talent development.
- Championing a guest-first mindset, creating memorable experiences across premium hospitality, retail and conferencing & events.
- Leading sustainability initiatives by embedding responsible sourcing, waste reduction, and environmental best practices into operations.
- Building strong relationships with the client, stakeholders, and partners to deliver world-class events and achieve shared business goals.
What We're Looking For
- Confident and inspiring leader with experience managing high-performing operational teams.
- Strong stakeholder management skills with the ability to build trusted client relationships.
- Passionate about people, hospitality, and delivering exceptional food and customer experiences.
- Proven experience leading hospitality projects, driving change, and achieving commercial and P&L objectives.
- Excellent communicator who is adaptable, resilient, and solutions-focused.
- Flexible and committed, with the ability to work evenings and weekends as required.
What You'll Get in Return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days, additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences, and shape the future of hospitality.
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Deputy General Manager - Kia Oval in London employer: Compass Group PLC
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