At a Glance
- Tasks: Support catering and hospitality operations, ensuring exceptional service at a historic venue.
- Company: Join the Imperial War Museum London, a vibrant and iconic institution.
- Benefits: Enjoy 20 days annual leave, free meals, and access to exclusive perks.
- Other info: Opportunities for training and development in a supportive team.
- Why this job: Shape memorable visitor experiences while working in a dynamic environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
We're seeking a proactive and people-focused Assistant General Manager to support the catering and hospitality operations at Imperial War Museum London, based in Lambeth North (a short walk also from Elephant & Castle).
This is an outstanding opportunity to help shape visitor experiences within a historic institution that welcomes guests from across the globe.
As Assistant General Manager, you will work closely with the General Manager to ensure the smooth running of our busy cafe, as well as delivering exceptional service standards on the conference & events that take place across the venue.
You will also be supporting continual improvement across the operation.
Responsibilities
- Support the General Manager in leading all catering and hospitality operations across café, restaurant, conference, and event spaces.
- Ensure consistent delivery of high service standards through active floor leadership and team engagement.
- Build strong working relationships with venue stakeholders, assisting in responding to feedback and ensuring client satisfaction.
- Help oversee budgets, stock controls, and staffing levels to meet commercial targets and drive operational efficiency.
- Ensure full compliance with Health & Safety and Food Safety regulations, supporting training and policy implementation.
- Lead, motivate, and support teams across multiple outlets, assisting with training, scheduling, and performance management.
- Contribute to strategic initiatives and operational improvements, aligning day-to-day delivery with organisational goals.
Qualifications
- Experience as an Assistant Manager, Operations Manager, or Deputy General Manager within hospitality, ideally in visitor attractions or multi-outlet venues.
- Proven ability to support the running of busy environments with high footfall and varied service styles.
- Strong financial awareness and understanding of budgets, cost control, and labour management.
- Excellent leadership skills, with experience motivating teams and supporting training and development.
- Confident communication and stakeholder engagement abilities.
- A passion for food, service, and delivering memorable visitor experiences.
- Ability to adapt in a fast-paced environment, supporting both daily operations and longer-term development projects.
Benefits
- 20 days annual leave (Excluding bank holidays and national holiday days).
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions.
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food.
Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds.
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group PLC
Don't be shy about reaching out to Compass Group PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
