At a Glance
- Tasks: Lead a dynamic food service team and ensure exceptional customer experiences.
- Company: Join Restaurant Associates, a leader in hospitality and culinary excellence.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Other info: Embrace a culture of diversity and growth opportunities.
- Why this job: Make a positive impact daily while developing your leadership skills.
- Qualifications: 3 years in customer service and experience motivating teams required.
The predicted salary is between 26100 - 31900 £ per year.
We're looking for an enthusiastic and customer-focused Food Service Team Leader to join our team. Working closely with the Site Café Manager, you'll help lead the day-to-day food service operation, ensuring customers and clients receive an exceptional, efficient and consistent experience. You'll play an important role in bringing our food programme to life through great service, high standards and a strong team culture. We're passionate about culinary excellence, people, teamwork, sustainability and innovation, and we're looking for someone who shares those values and is excited to make a positive difference every day.
What You'll Be Doing
- Support the Site Café Manager in leading and motivating the team to deliver an outstanding food service.
- Help plan and manage rotas, allocate duties and ensure the team is appropriately supported throughout the day.
- Deliver consistently high standards of customer service, responding positively to requests and exceeding expectations wherever possible.
- Build strong, positive relationships with customers, clients and colleagues.
- Promote the food programme through engaging food choices, displays, hospitality and excellent service.
- Lead and contribute to daily team briefings, encouraging communication, ideas and feedback.
- Ensure food is prepared, presented and served to the required brand and company standards.
- Maintain excellent standards across counters, displays, seating areas and other customer-facing spaces.
- Support food production and basic food preparation in line with menu requirements.
- Assist with hospitality and other food service activities as required.
- Monitor customer feedback, respond to complaints professionally and upscale issues where appropriate.
- Ensure stock is received, checked, stored correctly and rotated, maintaining quality and quantity standards.
- Help minimise food waste through effective monitoring, recording and opportunities for reuse.
- Maintain high standards of cleanliness, food hygiene, health and safety across the operation.
- Ensure relevant health and safety procedures, training and reporting requirements are followed.
- Promote positive safety habits and report hazards, accidents, incidents and near misses appropriately.
What You'll Need to Succeed
- At least 3 years' experience as a Customer Service Assistant or in a similar customer-facing food service environment.
- Experience of supporting, guiding or motivating a team in a fast-paced environment.
- Excellent communication skills, with the confidence to communicate effectively with colleagues, clients and management.
- The ability to build effective relationships and collaborate across different teams and levels of the business.
- A strong customer-first mindset and a genuine desire to deliver an exceptional service.
- A positive, professional and approachable attitude, with the ability to remain calm under pressure.
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Team Leader in Leeds employer: Compass Group PLC
Compass Group UK&I is an excellent employer that prioritises the growth and well-being of its employees, offering a supportive work culture where initiative is recognised and rewarded. As a part-time Retail Supervisor, you will enjoy flexible working hours while being part of a dynamic team at a major High Street brand, with opportunities for career progression and development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group PLC
Don't be shy about reaching out to Compass Group PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
