At a Glance
- Tasks: Lead a diverse foodservice operation, ensuring high standards and exceptional customer experiences.
- Company: Join a dynamic team at a high-profile site with multiple outlets and hospitality spaces.
- Benefits: Competitive salary, career growth opportunities, and a culture of innovation.
- Other info: Be part of a collaborative environment that values customer service and innovation.
- Why this job: Make a real impact in a leadership role focused on excellence and continuous improvement.
- Qualifications: Proven experience in operations management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and commercially driven Head of Operations to lead a large and diverse foodservice operation across a single, high‑profile site with multiple outlets, retail units, hospitality spaces, and catering services. This is a key leadership role responsible for delivering operational excellence, exceptional customer experiences, strong financial performance, and a culture of continuous improvement.
Responsibilities
- Lead the overall operation of a large, multi‑outlet foodservice and hospitality environment, ensuring consistently high standards across all areas.
- Build and maintain a positive and collaborative relationship with the client, acting as a trusted partner and key point of contact.
- Drive a culture focused on customer service excellence, innovation, and continuous improvement.
- Ensure all outlets are appropriately resourced, supported, and managed to deliver outstanding service and operational efficiency.
- Lead, coach, and develop a large management and frontline team, creating clear accountability and opportunities for growth.
- Deliver agreed financial targets, including revenue growth, profitability, labour management, and cost control.
- Analyse performance data and customer insight to identify opportunities to improve participation, customer satisfaction, and commercial performance.
- Ensure retail pricing strategies are implemented effectively and in line with company and client requirements.
- Monitor customer feedback and satisfaction surveys, implementing meaningful action plans to enhance the customer experience.
- Drive innovation across food, retail, hospitality, and service delivery, introducing new concepts and initiatives that add value for customers and clients.
- Oversee the planning and delivery of hospitality and events activity where applicable.
- Ensure full compliance with all Health and Safety regulations.
Head of Operations - Kent employer: Compass Group PLC
As a leading employer in the foodservice and hospitality sector, we pride ourselves on fostering a dynamic work environment in Kent that champions operational excellence and customer service. Our commitment to employee development is evident through tailored training programmes and clear career progression pathways, ensuring that our team members thrive in their roles. With a focus on innovation and collaboration, we create a workplace culture that values every contribution, making it an exciting place to build a meaningful career.
