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- Tasks: Welcome guests, assist with enquiries, and ensure exceptional service at events.
- Company: Join a leading global hospitality partner focused on unforgettable guest experiences.
- Benefits: Earn £12.6 per hour plus healthcare, wellbeing support, and 23 days’ annual leave.
- Why this job: Be part of a passionate team making a positive impact on the planet.
- Qualifications: Positive attitude, good communication skills, and willingness to learn.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 10 - 15 £ per hour.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
The Role - Guest Service Responsibilities
- Provide a warm, friendly, and professional welcome to all guests, delegates, and visitors.
- Assist guests with enquiries and ensure their needs are met promptly and efficiently.
- Deliver a consistently high level of customer service in line with Yarnfield Park standards.
- Assist with the setup, service, and clear-down of conference rooms, restaurants, bars, and event spaces.
- Serve food and beverages in a professional and hygienic manner.
- Support buffet, banqueting, and refreshment services for conferences and events.
- Ensure service areas are clean, well-stocked, and presented to a high standard.
- Set up rooms according to event requirements (layouts, equipment, refreshments).
- Work closely with the events and operations teams to ensure smooth event delivery.
- Respond to last-minute changes or guest requests efficiently.
- Adhere to all food safety, hygiene, and health & safety regulations.
- Maintain cleanliness of work areas and follow company procedures at all times.
- Report any maintenance issues, hazards, or incidents to management promptly.
- Work collaboratively with colleagues across departments.
- Be flexible to work shifts, including evenings, weekends, and bank holidays as required.
- Support other areas of the business when needed.
Essential
- Positive attitude with a strong customer-focused approach.
- Ability to work well in a fast-paced environment.
- Good communication and interpersonal skills.
- Willingness to learn and follow procedures.
- Previous experience in hospitality, catering, events, or customer service.
- Food hygiene certification (or willingness to obtain).
- Experience working in a conference or large venue environment.
- Friendly, approachable, and professional.
- Reliable and punctual.
- Well-presented with attention to detail.
- Able to work independently and as part of a team.
Desirable
- Previous experience in hospitality, catering, events, or customer service.
Benefits & Notes
- £12.6 per hour + excellent benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.
- Competitive pay with bonus and full company benefits.
- Healthcare & wellbeing: Aviva DigiCare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits.
- Perks & discounts: Shopping, entertainment, and travel discounts + 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme + Life Assurance + Preferred rates on salary finance products.
- Development opportunities: Professional subscriptions + Ongoing training and structured career pathways.
- Meals on duty included.
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. We are an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Hospitality Assistant employer: Compass Group PLC
Contact Detail:
Compass Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle fast-paced environments, just like they want in a Hospitality Assistant.
✨Tip Number 3
Dress to impress! Make sure you look professional and well-presented for your interview. First impressions matter, especially in hospitality where appearance and attitude are key to making guests feel welcome.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles align with what we do at StudySmarter, so be specific about your achievements and skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Compass Group PLC
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand how they prioritise customer service and sustainability. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since the role is all about guest service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations where you handled enquiries or resolved issues efficiently. This will demonstrate your strong customer-focused approach.
✨Be Ready for a Fast-Paced Environment
The hospitality industry can be hectic, so be prepared to discuss how you thrive under pressure. Share instances where you successfully managed multiple tasks at once, especially in busy settings like events or conferences. This will highlight your ability to stay calm and effective when things get busy.
✨Dress to Impress and Be Professional
First impressions matter! Make sure you’re well-presented and dressed appropriately for the interview. A professional appearance reflects your understanding of the hospitality industry’s standards. Plus, it shows respect for the interviewers and the company culture.
