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- Tasks: Support a busy helpdesk by logging maintenance activities and prioritising jobs.
- Company: Leading facilities management company in the UK with a focus on efficiency.
- Benefits: Competitive pay, contributory pension, career development, and exclusive discounts.
- Why this job: Join a dynamic team and ensure high service standards across multiple contracts.
- Qualifications: Strong organisational skills, customer service experience, and Microsoft Office proficiency.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading facilities management company in the UK is seeking an organised and proactive Administrator to support an efficient helpdesk service across multiple contracts. The role involves logging maintenance activities, prioritising jobs, and ensuring high service standards.
Ideal candidates will have:
- Strong organisational skills
- Customer service experience
- Proficiency in Microsoft Office
This position offers competitive pay and numerous benefits, including a contributory pension scheme, career development programs, and exclusive discounts.
Helpdesk & Facilities Admin (CAFM & SLAs) employer: Compass Group PLC
Contact Detail:
Compass Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk & Facilities Admin (CAFM & SLAs)
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk and facilities admin roles. Think about your past experiences and how they relate to logging maintenance activities and prioritising jobs. We want you to shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or contracts in the past. This will demonstrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Helpdesk & Facilities Admin (CAFM & SLAs)
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you can keep things running smoothly, especially when it comes to logging maintenance activities and prioritising jobs.
Customer Service is Key: Since this role involves supporting an efficient helpdesk service, don’t forget to showcase your customer service experience. Share examples of how you've gone above and beyond to help customers in the past.
Get Familiar with Microsoft Office: Proficiency in Microsoft Office is a must for this position. If you have any specific projects or tasks where you’ve used these tools effectively, be sure to mention them in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Compass Group PLC
✨Know Your Stuff
Familiarise yourself with the facilities management industry and the specific services the company offers. Brush up on your knowledge of helpdesk operations, maintenance logging, and SLAs. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised jobs effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your organisational skills can benefit their helpdesk service.
✨Customer Service is Key
Since this role involves a lot of interaction with clients, be ready to discuss your customer service experience. Think of specific instances where you resolved issues or improved client satisfaction. Highlighting your proactive approach will resonate well with the interviewers.
✨Get Comfortable with Microsoft Office
Proficiency in Microsoft Office is a must for this position. Before the interview, ensure you're comfortable discussing how you've used tools like Excel for logging data or Word for documentation. If possible, mention any advanced skills you have, such as creating spreadsheets or using templates.
