At a Glance
- Tasks: Deliver exceptional customer service and support catering operations in a fast-paced environment.
- Company: Join Compass Group UK & Ireland, a diverse and inclusive employer.
- Benefits: Enjoy competitive pay, free meals, perks, and opportunities for training and development.
- Other info: Flexible shifts with opportunities for career growth in a dynamic team.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Passion for service, great communication skills, and ability to work under pressure.
The predicted salary is between 13.1 - 13.1 £ per hour.
Location: Hinxton Hall Conference Centre
Salary: £13.10 per hour
Contract: Permanent, Full Time, 40 hours per week, 5 over 7 days
This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community.
As a Front of House/Hospitality Assistant at Hinxton Hall, you will be the face of the business, delivering exceptional customer service for Restaurant Associates Venues on a full time, permanent basis. You will join a team that takes real pride in what they do - pride in their food, pride in their brand, but most of all pride in their people. You will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
This role requires you to be responsible for a variety of tasks, including basic food production and preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected, whereby you will be welcoming guests, serving food and drinks, operating the till system, serving coffees and cocktails, and supporting with evening events.
What can we offer you:
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- 20 days annual leave, excluding bank holidays and national holiday days.
- Free staff meals whilst at work.
- Free staff parking on site.
- Access to Compass Group company perks and benefits.
- Perks for Works discounts and promotions.
- Access to training, mentoring and development, with support from wider Restaurant Associates and Compass Group UK networks.
Shifts: Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. Due to the location of Hinxton Hall, it is essential that you are able to get to and from site without relying on public transport.
About You:
- A passion for delivering outstanding service, greeting customers with a smile and serving them with pride.
- Ability to take initiative and make decisions that are right for customers.
- Excellent team player with great communication skills.
- Desire to succeed in the role.
- Ability to work under pressure.
- Exceptional timekeeping and reliability.
- A safety-first mindset.
About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from its history of fine and high-quality dining in London and New York. Within the venues team, catering and hospitality services are provided to some of the most iconic visitor attractions and destinations in the UK, including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues, a host of bespoke cafés and restaurants are operated, as well as private events ranging from small meetings to large-scale ground events of up to 1000 people. The company prides itself on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams, plus a commitment to putting people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. The business is committed to sustainability led practices and is proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. The company strives to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all team members. Colleagues are encouraged to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength.
Front of House/Hospitality Assistant employer: Compass Group PLC
Compass Group PLC is an exceptional employer, offering a dynamic work environment in Leeds where you can lead a passionate team and make a real impact on customer experiences. With a strong focus on employee development, competitive benefits including a pension scheme, and a culture that values high service standards, this role provides a unique opportunity to grow your career in the food service industry while driving profitability and creating memorable moments for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House/Hospitality Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group PLC
Don't be shy about reaching out to Compass Group PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House/Hospitality Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
