Floor Manager | Nettle - The Conduit | 40hr Contract

Works closely with: Nettle Assistant General Manager, Guest Relations Manager, floor, kitchen, bar and wider ACRE Hospitality teams Contract and hours: Full-time, 40 hours, through Levy UK & Ireland Welcome to ACRE ACRE Hospitality brings together Birchwood and Nettle, our thriving Events by Nettle business and the wider Members Community offer at The Conduit in Covent Garden. Created for Levy UK & Ireland's food and beverage operation at The Conduit, ACRE brings these experiences together under one hospitality identity, with chef partner Will Devlin shaping the food direction. We are building a team around great food and warm, generous hospitality. Our approach begins with food, farming and hospitality. We work closely with farmers, growers, fishermen and producers, celebrating ingredients that are grown, reared and sourced with care. We believe in seasonality, sustainability and doing things the right way. Across ACRE, you will also gain experience through our restaurants, bars, events and member spaces. Your Place in ACRE Nettle is a recently opened rooftop restaurant guided by the British landscape and the seasons. Its menu celebrates carefully sourced produce through thoughtful cooking, matched by service that is knowledgeable, relaxed and personal. The dining room, balcony and garden look out across the city, giving the restaurant a distinctive setting throughout the day. As Floor Manager at Nettle, you will lead each service from the floor, setting the pace, directing the team and keeping communication clear between the restaurant, kitchen, bar and Guest Relations Manager. You will remain visible and hands-on throughout the shift, anticipate pressure points and make confident decisions so the guest experience feels warm, personal and well organised. Nettle will be your primary home within the wider ACRE team.

• Lead the floor throughout service, deploy the team against reservations and trading demand, set clear priorities and adjust the plan as conditions change, while remaining visible to guests and colleagues.
• Lead concise pre-service briefings that confirm reservations, member and guest preferences, dietary and allergen requirements, menu changes, sales priorities, team deployment and the plan for the shift.
• Work closely with the Guest Relations Manager to coordinate arrivals, reservations and table turns, balancing timed dining with a relaxed guest experience.
• Build relationships with members and guests, recognise preferences and respond thoughtfully to feedback. Resolve concerns promptly within your authority, record relevant details and elevate serious or recurring issues to senior management.
• Keep communication flowing between the floor, kitchen and bar, anticipating delays and adjusting service before they affect the guest experience.
• Coach colleagues in the moment, give specific and constructive feedback, recognise strong performance and support Supervisors and junior team members to develop their confidence, knowledge and skills.
• Ensure every service area is prepared, stocked and well maintained. Oversee opening and closing procedures, checklists and consistent use of operating standards.
• Build the team's knowledge of ingredients, provenance, food and drink so they can make confident, relevant recommendations that improve the guest experience and grow sales responsibly.
• Support labour deployment in line with the trading plan, monitor the availability and use of linen, glassware and crockery, and ensure bills, cash handling and end-of-day procedures are accurate and completed on time.
• Lead consistent compliance with food hygiene, allergen, health and safety and licensing procedures. Complete required checks, maintain clean and safe service areas, and ensure bills, cash handling and end-of-day procedures are accurate and completed on time.
• Use POS, reservation and scheduling systems accurately to monitor service, communicate clear shift handovers and turn guest feedback and operating issues into practical follow-up actions.
• Build a positive, inclusive team culture and work collaboratively across ACRE's restaurants, bars, events and member spaces when appropriate and agreed.
• What Matters Here You'll thrive at ACRE if you:
  Put people first and bring warmth, confidence and personality to service.
• Care about food, provenance and the details that create memorable experiences.
• Stay curious, share knowledge and keep developing your craft.
• Act with integrity and fairness, supporting the people around you.
• For this role, you will bring:
  Experience leading the floor as a Floor Manager, Supervisor or front-of-house lead in a quality, high-volume restaurant, with a strong understanding of service standards and day-to-day operations.
• The confidence to lead a busy floor, make timely decisions, communicate clearly and remain calm, fair and constructive when priorities change.
  Strong organisation and communication skills, with the ability to manage reservations, table turns and timed dining experiences.
• Experience using restaurant POS and booking systems, such as SevenRooms, and accurate cash-handling procedures.
• A hands-on approach to coaching and supporting colleagues, with a close eye for standards and detail.
• An interest in modern British food, wine and cocktails. WSET Level 1 or an equivalent qualification is welcome.
  You will be employed by Levy UK & Ireland and work as part of the ACRE team at The Conduit. That means the character, creativity and breadth of a distinctive hospitality environment, backed by the support, learning opportunities and benefits of a major hospitality business.
• 23 days' holiday plus bank holidays, a birthday day off and the option to purchase additional leave.
• Healthcare and wellbeing support, including Medicash, Aviva DigiCare, life assurance and an Employee Assistance Programme.
• Supportive family benefits, including additional leave following maternity leave and a day off for your baby's first birthday.
• Meals on duty, a pension scheme and shopping, travel, entertainment and fitness discounts through Perks at Work.
• Ongoing training, clear career pathways and paid professional subscriptions.
• Financial wellbeing support and preferred rates on salary finance products.
• Hospitality starts with caring. For the food we serve. For the people we work with. For the guests we welcome. And for the impact we leave behind. Come and build your career with ACRE-leading great hospitality at Nettle and bringing it to life across The Conduit.

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