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- Tasks: Support efficient helpdesk service and manage maintenance activities across multiple contracts.
- Company: Join Compass, a leading company in the food and facilities management industry.
- Benefits: Enjoy competitive pay, career growth, healthcare perks, and exclusive discounts.
- Why this job: Be part of a dynamic team and make a real impact on service delivery.
- Qualifications: Experience in administration or customer service with strong organisational skills.
- Other info: Opportunities for learning and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an organised and proactive Administrator to support the delivery of an efficient, accurate helpdesk service across multiple contracts. This role is central to ensuring planned and reactive maintenance activities are logged, prioritised and progressed correctly, in line with contractual and SLA requirements. You will work closely with operational teams, contractors and clients to ensure high standards of service, strong communication and accurate administration at all times.
Helpdesk & Administration Responsibilities
- Accurately log, monitor and close helpdesk tickets in line with SLAs and internal procedures
- Handle calls professionally, capturing the correct information to ensure jobs are prioritised and allocated correctly
- Issue, update and close Planned Preventative Maintenance (PPM) jobs via the CAFM system
- Escalate outstanding or high-risk issues appropriately
- Liaise with FM teams, site teams and subcontractors to schedule and progress works
- Request quotes, raise purchase orders, complete goods receipting (GRNs) and maintain PO logs
- Track variations, damage reports and associated costs using agreed schedules of rates
- Maintain accurate trackers and reports to support contract delivery
Reporting & Compliance
- Generate CAFM and management reports for clients and internal stakeholders
- Support the Contract Manager with KPI and monthly performance reporting
- Promote a positive safety culture and ensure Health & Safety procedures are followed
Essential
- Proven experience in an administrative or customer service role
- Strong organisational skills with the ability to prioritise in a busy environment
- Confident using Microsoft Office packages
- High attention to detail and accuracy
- A proactive, "can-do" attitude with a strong sense of ownership
- A team player who communicates effectively and professionally
Desirable
- Experience in a helpdesk or Facilities Management environment
- Familiarity with CAFM systems (Concept desirable but not essential)
- Ambition to develop skills and progress within the role
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
Contract Administrator employer: Compass Group PLC
Contact Detail:
Compass Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your organisational skills and any relevant experience in administrative or customer service roles. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive attitude and how you handle prioritisation in busy environments. We love a good story, so share yours with us!
Show Off Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the high standards we uphold at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Compass Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Administrator. Familiarise yourself with helpdesk operations, SLAs, and how to manage maintenance activities. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Organisational Skills
During the interview, be ready to discuss specific examples of how you've managed multiple tasks or prioritised work in a busy environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strong organisational skills.
✨Demonstrate Effective Communication
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Prepare to discuss how you've handled difficult conversations or resolved conflicts in previous roles, showcasing your ability to communicate professionally and effectively.
✨Be Proactive and Positive
Exude a 'can-do' attitude during your interview. Share instances where you took initiative or went above and beyond in your previous roles. Employers love candidates who take ownership and demonstrate a proactive approach to their work.
