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- Tasks: Create a welcoming environment and engage with residents to enhance their experience.
- Company: Join a supportive team at Compass, dedicated to making a difference in the community.
- Benefits: Flexible hours, competitive pay, and opportunities for personal and professional growth.
- Why this job: Make a real impact by building relationships and improving residents' lives every day.
- Qualifications: Strong people skills and experience in leading or coordinating activities are essential.
- Other info: Full training provided; perfect for those looking to grow in engagement or community management.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a warm, people-focused individual to join us as a Resident Experience Engagement Manager - a role that is all about creating a welcoming, engaging, and fulfilling environment for residents within the White Oaks community. You don’t need a background in care to succeed here. If you’re great at building relationships, organising activities, communicating with different groups, and using feedback to make improvements, we’ll give you all the training and support you need to thrive. As the key connection between residents, on-site teams, and the Compass Healthcare Experience Engagement team, you’ll help ensure that every resident feels heard, valued, and supported. This role is perfect for anyone who enjoys engaging with people, improving processes, and making a meaningful difference every day. Hours are flexible and can be shaped around your personal circumstances.
Responsibilities:
- Building strong, positive relationships with residents and helping ensure they have the best possible experience.
- Gathering resident feedback through surveys, conversations, and forums - turning their insights into meaningful improvements.
- Working closely with Regional Management and Contract Support teams to support engagement activities and ensure resident needs and preferences are reflected across the White Oaks community.
- Coordinating and delivering a variety of activities and events that promote social interaction and a sense of community.
- Tracking resident satisfaction trends and supporting the implementation of improvement plans when required.
- Supporting the attraction of new residents by helping showcase the vibrant, inclusive culture within White Oaks.
- Sharing best practice and new ideas with fellow Engagement Managers to keep raising standards.
- Using the Positive Impressions framework to guide your approach and help embed a resident-centred culture across the portfolio.
- Providing regular updates and reports to relevant teams to help guide decision-making and continuous improvement.
We don’t need you to come from this niche. If you have strong people skills and enjoy creating positive experiences, we’d love to hear from you. Full training will be provided.
Essential qualities and experience:
- Experience leading a team, motivating others, or coordinating activities in any environment (hospitality, retail, community work, education, leisure, customer service, etc.).
- A warm, empathetic communicator who can adapt to different audiences.
- Confident gathering feedback and turning it into actionable ideas.
- Organised, adaptable, and comfortable working in a role where every day is different.
- Strong emotional intelligence, resilience, and the ability to handle sensitive situations professionally.
- Experience in a supervisory or managerial role, or training/qualifications in conflict resolution or people management.
Desirable (but not essential):
- Experience working with diverse communities.
- Understanding of senior living, resident engagement, or customer experience processes (training available).
- A relevant qualification (HND, degree, or equivalent experience).
- Flexible working hours to support your personal commitments and lifestyle.
- A welcoming, supportive team and a role where you can genuinely make a difference.
- Training, development, and structured support - ideal for someone looking to grow their career in engagement, hospitality, customer experience, or community management.
- The chance to play a key part in shaping a warm, thriving community for residents.
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Resident Experience Manager in City of Westminster employer: Compass Group PLC
Contact Detail:
Compass Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and staff. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully engaged with others. Be ready to share these stories during your interview to demonstrate your warm, empathetic nature.
✨Tip Number 3
Don’t shy away from asking questions during your interview. Inquire about the types of activities you’d be coordinating or how they gather resident feedback. This shows your enthusiasm for the role and helps you understand how you can make a meaningful impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the role while you’re at it. Let’s get you on board!
We think you need these skills to ace Resident Experience Manager in City of Westminster
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for creating positive experiences.
Highlight Your People Skills: Make sure to emphasise your experience in building relationships and engaging with different groups. Whether it’s from hospitality, retail, or community work, we love seeing how you connect with others!
Showcase Your Organisational Skills: Since this role involves coordinating activities and events, share examples of how you've successfully organised similar initiatives in the past. We’re keen to know how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Compass Group PLC
✨Know Your Audience
Before the interview, take some time to research the White Oaks community and its values. Understanding their mission and how they engage with residents will help you tailor your responses and show that you're genuinely interested in creating a welcoming environment.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share specific examples of how you've successfully engaged with others in past roles. Whether it's through organising activities or gathering feedback, highlight your ability to connect with diverse groups.
✨Be Ready to Discuss Feedback
Prepare to talk about how you've used feedback to make improvements in previous positions. Think of a time when you turned resident or customer insights into actionable changes, as this will demonstrate your proactive approach to enhancing experiences.
✨Emphasise Adaptability
This role requires someone who can handle a variety of tasks and situations. Be prepared to discuss how you've adapted to changing circumstances in the past, whether in a supervisory role or while coordinating activities. This will show that you're ready for the dynamic nature of the job.
