Job Overview
We're seeking a proactive and people-focused Assistant General Manager to support the catering and hospitality operations at Imperial War Museum London, based in Lambeth North (a short walk also from Elephant & Castle). This is an outstanding opportunity to help shape visitor experiences within a historic institution that welcomes guests from across the globe. As Assistant General Manager, you will work closely with the General Manager to ensure the smooth running of our busy cafe, as well as delivering exceptional service standards on the conference & events that take place across the venue. You will also be supporting continual improvement across the operation.
Responsibilities
- Support the General Manager in leading all catering and hospitality operations across café, restaurant, conference, and event spaces.
- Ensure consistent delivery of high service standards through active floor leadership and team engagement.
- Build strong working relationships with venue stakeholders, assisting in responding to feedback and ensuring client satisfaction.
- Help oversee budgets, stock controls, and staffing levels to meet commercial targets and drive operational efficiency.
- Ensure full compliance with Health & Safety and Food Safety regulations, supporting training and policy implementation.
- Lead, motivate, and support teams across multiple outlets, assisting with training, scheduling, and performance management.
- Contribute to strategic initiatives and operational improvements, aligning day-to-day delivery with organisational goals.
Qualifications
- Experience as an Assistant Manager, Operations Manager, or Deputy General Manager within hospitality, ideally in visitor attractions or multi-outlet venues.
- Proven ability to support the running of busy environments with high footfall and varied service styles.
- Strong financial awareness and understanding of budgets, cost control, and labour management.
- Excellent leadership skills, with experience motivating teams and supporting training and development.
- Confident communication and stakeholder engagement abilities.
- A passion for food, service, and delivering memorable visitor experiences.
- Ability to adapt in a fast-paced environment, supporting both daily operations and longer-term development projects.
Benefits
- 20 days annual leave (Excluding bank holidays and national holiday days).
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions.
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food.
Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds.
Assistant General Manager in City of Westminster employer: Compass Group PLC
Compass Group PLC is an exceptional employer, offering a dynamic work environment in Leeds where you can lead a passionate team and make a real impact on customer experiences. With a strong focus on employee development, competitive benefits including a pension scheme, and a culture that values high service standards, this role provides a unique opportunity to grow your career in the food service industry while driving profitability and creating memorable moments for guests.
