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- Tasks: Lead hard FM services, ensuring compliance and high-quality delivery across contracts.
- Company: Join a leading company in the facilities management sector with a focus on innovation.
- Benefits: Enjoy competitive pay, perks, and opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in hard FM delivery and strong knowledge of compliance and safety processes.
- Other info: Be part of a dynamic team with excellent career advancement opportunities.
The predicted salary is between 42000 - 60000 £ per year.
We are looking for an experienced Hard Services Manager to lead the delivery of hard FM services across two PFI contracts. This is a key technical leadership role, responsible for ensuring safe, compliant and high-quality service delivery in line with client SLAs, statutory requirements and company standards. You will act as the technical lead on the contracts, advising the Contract Manager on compliance, performance and risk, while working closely with the client to support effective project delivery and continuous improvement.
Responsibilities
- Lead and promote a strong Health, Safety & Environmental culture, ensuring full compliance across teams and subcontractors.
- Manage the delivery and quality of hard services in line with SLAs, ISO standards and company procedures.
- Take ownership of hard services budgets, ensuring cost control and value for money.
- Deputise for the Contract Manager when required.
- Ensure Compass/PPP-IML policies, procedures and controlled documents are implemented effectively.
- Lead, engage and develop engineering teams, ensuring correct staffing levels, training and succession planning.
- Manage and analyse CAFM data to drive operational efficiency.
- Produce client reports and maintain strong client relationships, identifying opportunities to enhance service delivery.
- Manage lifecycle, variation and project works from inception to completion, including billing.
- Control and govern third-party suppliers to ensure SLA compliance.
- Drive continuous improvement across Quality, Cost, Delivery and Safety.
- Act as an Authorised Person (LV, HV, water, medical gases, confined spaces, etc.).
- Attend off-site meetings, training and networking events as required.
You will be a technically strong FM professional with healthcare and PFI experience, confident managing people, performance, compliance and budgets.
Essential Experience & Skills
- Hard FM delivery within a PFI healthcare environment.
- Strong knowledge of HTMs, statutory compliance and safety processes.
- Planned and reactive maintenance management using SFG20.
- Line management of engineers and subcontractors.
- Budget management and cost control.
- CAFM systems experience (e.g. MRI Evolution, Maximo, TopDesk).
- Project management including lifecycle and variation works.
- Experience as a Duty Holder / Authorised Person (or above).
- Strong analytical skills with attention to technical detail.
- Confident stakeholder and client communication skills.
Desirable
- NEBOSH Certificate or Diploma (or willingness to work towards).
- IWFM Level 4 or above (or equivalent).
- Technical qualification.
- Experience developing and upskilling teams.
- Ability to deliver training and present to small groups.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Benefits
- Contributory pension scheme.
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Un-wind with us with free wellness, mindfulness and exercise classes.
- You can share all discounts and offers with your friends and families.
Hard Services Manager in Birmingham employer: Compass Group PLC
Contact Detail:
Compass Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with hard FM delivery and compliance. Use specific examples from your past roles to demonstrate how you’ve tackled challenges and driven improvements.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of HTMs, statutory compliance, and safety processes. Be ready to discuss how you’ve managed budgets and led teams effectively. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you on board!
We think you need these skills to ace Hard Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hard Services Manager role. Highlight your experience in hard FM delivery, especially within a PFI healthcare environment. We want to see how your skills match up with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to manage budgets, lead teams, and ensure compliance. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm and a clear understanding of our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Compass Group PLC
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of hard facilities management, especially within a PFI healthcare context. Be ready to discuss specific examples of how you've managed compliance, safety processes, and maintenance management using SFG20.
✨Showcase Your Leadership Skills
As a Hard Services Manager, you'll be leading teams and managing subcontractors. Prepare to share your experiences in developing engineering teams, ensuring correct staffing levels, and how you've successfully driven a strong Health, Safety & Environmental culture in previous roles.
✨Get Familiar with CAFM Systems
Since experience with CAFM systems like MRI Evolution or Maximo is essential, make sure you can talk about your hands-on experience with these tools. Highlight how you've used data analysis to drive operational efficiency and improve service delivery.
✨Prepare for Client Interaction Scenarios
You'll need to maintain strong client relationships, so think of examples where you've effectively communicated with stakeholders. Be ready to discuss how you've identified opportunities for service enhancement and managed client expectations in past projects.
