Hospitality Assistant in Cork

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Compass Group Ireland on a full time basis, contracted to 39 hours per week, Monday to Friday. This role is based in Mallow (New Twopot House); therefore, own transport is essential. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Deliver high-quality hospitality service to designated meeting rooms, boardrooms, and client areas
• Set up rooms for meetings and events, including food, beverages, tableware, and equipment in line with service standards
• Provide timely delivery and replenishment of food and drinks during meetings and events
• Ensure presentation standards are consistently met, with attention to detail and cleanliness
• Clear and clean meeting rooms promptly after use, ensuring spaces are reset and ready for future bookings
• Maintain high levels of customer service, ensuring client satisfaction at all times
• Engage professionally with clients, responding to requests and resolving issues efficiently
• Follow food safety, hygiene, health & safety, and company procedures at all times
• Support with stock control, replenishment, and reporting of shortages or issues
• Work collaboratively with catering, kitchen, and on-site teams to ensure smooth service delivery
• Adhere to service schedules and respond flexibly to changing client requirements

Our ideal Hospitality Assistant will:

• Have previous experience in hospitality, catering, or customer service (contract catering experience desirable)
• Be friendly, professional, and client-focused with a strong service mindset
• Be reliable, punctual, and well-presented
• Exhibit excellent attention to detail and pride in delivering high standards
• Be able to work independently and as part of a team
• Be comfortable working in a fast-paced, client-facing environment
• Possess strong communication and interpersonal skills
• Have the ability to follow procedures and maintain food safety and hygiene standards
• Be flexible and adaptable to meet business and client needs
• Be willing to learn and develop within a contract catering environment

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues.